Ict Support Officer

1 week ago


Brisbane, Queensland, Australia Exclaim IT Pty Ltd Full time

up to $46.28 per hour:

  • Initial contract up till 28th June with possible extensions
  • Work for a large QLD State Government department in Brisbane
  • Hybrid working arrangement on offer

Location:
Brisbane, Queensland Australia

Work type:
Contract

Date Posted:13 March, 2024

Reference:
#16490

About the role.**:

Our QLD State Government client is seeking an enthusiastic ICT Support Officer to join their team in Brisbane. They have an uncompromisingly customer-focused working environment that is supportive, inclusive, and team-oriented.

They employ over 600 people from a range of backgrounds and industries enabling them to provide administration, trustee and estate related services.


Make a difference in the lives of Queenslanders by providing an empathetic, dedicated and customer centric service - putting the best interests of our customers at the heart of everything we do.

The ICT Support Officer Role often works across functional boundaries within PT's complex and dynamic ICT environment.

Reporting to the team Manager, the ICT Officer provides support to clients both within a Service Desk environment and on-premise when required.


Key responsibilities.**:

  • Maintain strong positive relationships with the management, team members, and stakeholders as well as actively participate in teamwork and activities.
  • Provide accurate specialist advice and guidance to business, management, and other key stakeholders with regards to delivery, operation and use of ICT and information management, and potential business benefits.
  • Investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures.
  • Carry out agreed operational procedures and contribute to standards and procedures for the achievement of good practice.
  • Participate in the delivery of services including development of products, testing and remediation of identified issues, assistance, and support for users, as well as maintenance of accurate records and documentation.
  • Actively participate and contribute to the plans and collective achievement of Information Services team targets, goals, and objectives.
  • Contribute to an equitable, healthy, and safe work environment.
  • Complete other duties as directed.

Skills and experience.**:

  • Knowledge Management (KNOW)
  • Level
  • Systems Installation/Decommissioning (HSIN)
  • Level
  • Asset Management (ASMG)
  • Level
  • Incident Management (USUP)
  • Level
  • Experience with ITSM tool ServiceNow
  • Relevant tertiary qualifications in Information Technology (highly regarded)

Benefits.**:

  • Initial contract up till June 28th 2024 with possible extensions
  • Work for a large QLD State Government department
  • Flexible hybrid working arrangements from their Brisbane location

Contact details.**:

  • Please note that a National Police Check might be required as part of preemployment screening._


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