Helpdesk / Level 3 Support - Ict

2 weeks ago


Brisbane, Queensland, Australia M&T Resources Full time

Brisbane

IT & Telecomms
Help Desk / Support

  • Based in Brisbane CBD with travel to the greenfield site required
  • 18 month, daily rate contract
  • Manage and lead the operation of a service centre team

The Role

  • Lead the operation of a service centre team engaged in first point of contact ICT Support Services
  • Meet and maintain service levels for end user computing environment
  • Install and configure ICT hardware and software
  • Implement quality help desk, desktop support, user access administration and training services
  • Implement controls and processes to manage, monitor and audit user access security permissions network
  • Oversee the technical support, development and management computing and network access

About You

  • Experience in leading teams to deliver ICT support services in a Service Centre
  • Demonstrated ability to develop and implement strategies to deliver quality ICT support services
  • Recent working knowledge of Microsoft environments such as (SCCM), Intune, Active Directory, Windows 10 and Office 365 Collaboration Suite
  • Demonstrated experience in the design and construction of enterprise focused systems
  • Strong analytical and problemsolving skills within a demanding ICT environment
  • Internal and external stakeholder engagement and management
  • Demonstrated ability to develop and promote ITIL Service Management

Other requirements
A driver's licence (C class) would be highly desirable
Travel is a requirement for this position as this position may be required to work at different sites.
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