Product Support Engineer

2 months ago

Caloundra West, Australia HeliMods Full time

About HeliMods

HeliMods is an internationally renowned aerospace technology company, operating from advanced facilities on Queensland's beautiful Sunshine Coast.

We operate a suite of vertically integrated soft and hard infrastructure that supports our talented team of technologists, engineers and manufacturing experts to deliver world-class solutions for our customers.

Founder owned and led, with an objective to deliver complex solutions that enhance aviation programs and human endeavours, we innovate industry-leading aerospace products and systems that enable our customers to perform a range of critical missions, including emergency medical retrieval, search and rescue, aerial policing and disaster relief.

Our technology solutions are implemented at network level and make lasting contributions to communities across entire states, territories and countries.

In keeping with our Strategic Plan, HeliMods is growing nationally and in select global markets. To support our growth plans we are currently seeking to appoint new team members to work in our dynamic environment.

The Opportunity

HeliMods are seeking an experienced Product Support Engineer with between 3-7 years of relevant industry experience that have a real passion for technology and innovation. This position is within a growing part of the Engineering team and provides opportunities for building new organisational capability. As a member of the Aerospace/Mechanical Engineering team, this position collaborates with all our important customers, our integration and field service engineers and our production organisation to achieve successful product support and continuously improve our products to service a growing market.

This role will require you to apply problem solving to respond to stakeholder needs, determine and implement design updates with associated certification as required, plan implementations and continuously improve HeliMods organisational capabilities in test, technical data and training.

You will have the opportunity to learn from internationally experienced engineers, lead our up-and-coming talent, get hands on with state-of-the-art airframes in our world-class facility, and drive the best available technology in an energetic, collaborative, innovative culture that recognises performance and celebrates success.

We’ll find a development pathway that utilises your passions to accelerate your career development while delivering a diverse range of outputs that are critical to the organisation’s overall delivery.

We’re going to expect a lot from you, and we want you to expect a lot of yourself. However, you’ll also have the support of a team of motivated, talented and experienced colleagues, all striving for a common purpose.

If successful, you will be working on exciting new products for our civil and military clients, and will be responsible within your team for timely, high-quality delivery against challenging project targets.

Skills, Experience and Qualifications

  • A bachelor’s degree (or higher) in any relevant engineering discipline but particularly interested in Aerospace and Mechanical Engineering specialities
  • 3-7 years relevant aerospace or mechanical engineering industry experience
  • Demonstrated experience in conducting test and reviews of physical products
  • Demonstrated experience in technical content generation and associated training to internal and external stakeholders
  • Demonstrated experience in customer facing roles with an ability to advocate for the customer with internal stakeholders
  • Experience with 3D design software and simulation tools software design and analysis would be highly rated (Siemens NX and Advanced Sim preferred)
  • Experience in Product Lifecycle Management software (Siemens Teamcenter preferred)
  • The energy, intelligence and initiative to proactively overcome industries’ toughest challenges
  • Experience collaborating with design engineers and other stakeholders to address non-compliance issues and develop effective solutions
  • Good working knowledge of CASR Part 21 strongly desirable
  • A structured approach to working with an ability to deliver despite ambiguity that allows you to thrive in a highly autonomous environment

A top performer in this role will

  • Deliver outstanding work with minimum guidance, managing time and priorities efficiently and effectively.
  • Are multi-disciplined and adapt quickly to the needs of the situation.
  • Provide sound, well considered technical input, thrive under pressure, and expect a lot of themselves.
  • Involves all members of the team, takes responsibility for their role in the team and communicated well with both internal and external stakeholders.

What we need for you to proceed

To submit a full application, please include a cover letter, CV and Academic Transcript.

Inherent Requirements

  • Does not have an existing criminal conviction.
  • Due to the nature and privilege of information, and in accordance with Australian Standards for Workforce Screening (ISO 4811-2022), it is an inherent requirement that a security clearance and police check are obtained prior to employment.

HeliMods is a dynamic, high-growth business, with a strong performance culture that values innovation, creativity, accountability and collaboration. Our amazing team is vibrant, energetic and rich with different skill sets, backgrounds and experience, sharing in a common passion for working together to solve complex problems in novel ways. We back the development of our top talent by providing a progressive culture and unparalleled opportunities for motivated, talented people to further their careers. Our uniquely networked and flexible organisational structure enables our people to be agile, responsive and empowered to make decisions quickly. Career progression for us looks less like climbing a ladder and more like a continuous flow of exciting, meaningful opportunities that facilitate personal development and technical mastery. As a high-performance organisation, we unashamedly work hard. We’re dedicated to empowering our people, to challenging convention and to pushing the boundaries in everything that we do.

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