Product Support Engineer

1 month ago

Caloundra West, Queensland, Australia HeliMods Full time
About HeliMods

HeliMods is a pioneering aerospace technology company, renowned for its innovative solutions and cutting-edge facilities on Queensland's stunning Sunshine Coast.

As a vertically integrated business, we support our talented team of technologists, engineers, and manufacturing experts to deliver world-class solutions for our customers.

We're a founder-owned and led company, committed to delivering complex solutions that enhance aviation programs and human endeavors. Our industry-leading aerospace products and systems enable our customers to perform critical missions, including emergency medical retrieval, search and rescue, aerial policing, and disaster relief.

Our technology solutions have a lasting impact on communities across entire states, territories, and countries.

In line with our Strategic Plan, HeliMods is expanding nationally and in select global markets. To support our growth plans, we're seeking experienced professionals to join our dynamic environment.

The Opportunity

HeliMods is looking for an experienced Product Support Engineer with 3-7 years of relevant industry experience who shares our passion for technology and innovation. This role is within a growing part of the Engineering team and offers opportunities for building new organisational capability.

As a member of the Electrical Engineering team, you'll collaborate with all our important customers, integration and field service engineers, and our production organisation to achieve successful product support and continuously improve our products to service a growing market.

This role requires applying problem-solving skills to respond to stakeholder needs, determining and implementing design updates with associated certification as required, planning implementations, and continuously improving HeliMods organisational capabilities in test, technical data, and training.

You'll have the opportunity to learn from internationally experienced engineers, lead our up-and-coming talent, get hands-on with state-of-the-art airframes in our world-class facility, and drive the best available technology in an energetic, collaborative, innovative culture that recognises performance and celebrates success.

We'll find a development pathway that utilises your passions to accelerate your career development while delivering a diverse range of outputs that are critical to the organisation's overall delivery.

We expect a lot from you, and we want you to expect a lot of yourself. However, you'll also have the support of a team of motivated, talented, and experienced colleagues, all striving for a common purpose.

Key Responsibilities
  • Deliver outstanding work with minimum guidance, managing time and priorities efficiently and effectively.
  • Are multi-disciplined and adapt quickly to the needs of the situation.
  • Provide sound, well-considered technical input, thrive under pressure, and expect a lot of themselves.
  • Involves all members of the team, takes responsibility for their role in the team, and communicates well with both internal and external stakeholders.
Requirements
  • A bachelor's degree (or higher) in any relevant engineering discipline but particularly interested in Avionics, Electrical, and Electronics Engineering specialities.
  • 3-7 years relevant avionics, electrical or electronics engineering industry experience.
  • Demonstrated experience in conducting test and reviews of physical products, systems, and PCBAs for embedded systems.
  • Demonstrated experience in technical content generation and associated training to internal and external stakeholders.
  • Demonstrated experience in customer-facing roles with an ability to advocate for the customer with internal stakeholders.
  • Experience with design software and simulation tools software for circuit design and analysis would be highly rated (Altium, Zuken).
  • Experience with 3D CAD software (Siemens NX preferred).
  • Experience in Product Lifecycle Management software (Siemens Teamcenter preferred).
  • The energy, intelligence, and initiative to proactively overcome industries' toughest challenges.
  • Experience collaborating with design engineers and other stakeholders to address non-compliance issues and develop effective solutions.
  • Good working knowledge of CASR Part 21 strongly desirable.
  • A structured approach to working with an ability to deliver despite ambiguity that allows you to thrive in a highly autonomous environment.
What We Offer
  • A competitive salary of $120,000 - $150,000 per annum, commensurate with experience.
  • Opportunities for professional development and career advancement in a dynamic and innovative organisation.
  • A collaborative and supportive team environment with a strong focus on employee well-being and satisfaction.
  • A comprehensive benefits package, including health insurance, superannuation, and paid leave.

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