Front Office Assistant Manager

7 months ago

Darwin, Australia Accor Full time

Company Description

Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this Journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.


Job Description
Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader. Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising yield. Effective supervision of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused. Flexibility to work day, evening and overnight shifts as required by the business to maintain the operational requirements. Ensure there is management support and presence visible at the Front Desk and in the lobby during key times throughout the day.
Qualifications
Tertiary qualifications in Business or Hospitality or 1 year’ experience in a similar role within the Hospitality Industry. Demonstrated leadership experience within the customer service industry. Possess a strong background in Front Office procedures. Proficiency in various IT software systems: Microsoft Office, Opera Cloud, or Delphi (or any Property Management System). Demonstrated ability to coach, mentor, develop, and inspire teams.

This is a Full Time position working on a roster basis, including morning & night shifts as needed.


Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

  • Front Office Manager

    4 weeks ago

    Darwin, Northern Territory, Australia Accor Full time

    Company OverviewMercure Darwin Airport Resort & Novotel Darwin Airport Hotel offer a prime location for business and leisure travellers, with modern facilities and exceptional service.We are part of the Airport Development Group, which has invested $25 million in transforming the properties into a world-class destination.Our focus is on providing an...

  • Executive Front Desk Manager

    4 weeks ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    DCOH is seeking an experienced and skilled Executive Front Desk Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the front office department, ensuring exceptional guest services, and maintaining high standards of hospitality.The ideal candidate will possess strong leadership abilities, excellent...

  • Front Desk Ambassador

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

    About the Role:We are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at Hilton Hotels. In this role, you will provide exceptional reception services to guests, contributing to an overall exceptional experience from check-in through check-out.Key Responsibilities:Achieve positive outcomes from guest queries in a timely...

  • Front Office Representative

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Job OverviewLocated near the airport and just a short drive from the vibrant Darwin CBD, Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel offers an excellent location for both business and leisure travelers.We are excited to introduce a brand new lagoon pool, where you can relax and soak up the tropical vibes. A poolside restaurant has been...

  • Hotel Front Desk Associate

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

    Hilton Hotels is the leading global hospitality company, offering luxurious accommodations and exceptional guest experiences.We are seeking a skilled Customer Service Representative to join our team as a Hotel Front Desk Associate.The estimated annual salary for this position is $45,000-$60,000 based on location and experience.Job Description:A Hotel Front...

  • Legal Assistant

    2 months ago

    Darwin City, Australia Hall & Wilcox Full time

    Permanent full time position Onsite Reward and recognition, including competitive remuneration and career progression Learning and career development programs for all roles and levels Flexible leave options and up to 26 weeks paid parental leave Free daily breakfast, office drinks and social...

  • Front Office Operations Manager

    4 weeks ago

    Darwin, Northern Territory, Australia Accor Full time

    Company Overview">Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD. The Hotels offer a prime location for both business and leisure travellers.A significant investment of $25 million has transformed the properties into a...

  • Other (Customer Service & Call Centre) - H on Mitchell

    2 months ago

    Darwin, Australia H on Mitchell Full time

    Position: Assistant Manager Position OverviewThe Assistant Manager at H on Mitchell Apartment Hotel will work closely with the General Manager to oversee the day-to-day operations of the hotel, ensuring a smooth and efficient operation. This role involves managing staff, maintaining service standards, and ensuring guest satisfaction while contributing to...

  • HR Compliance Specialist

    5 days ago

    Darwin, Northern Territory, Australia Employment Office Australia Full time

    At Employment Office Australia, we're seeking a skilled HR Compliance Specialist to join our team in Quirindi or Tamworth, NSW.This full-time role will play a crucial part in supporting workforce compliance, policy development, and employee relations within our culturally rich organisation.The successful candidate will report directly to senior management...

  • Community Health Advocate

    1 week ago

    Darwin, Northern Territory, Australia Employment Office Australia Full time

    About the OpportunityWalhallow Aboriginal Corporation is seeking a full-time Aboriginal Health Education Officer based in Quirindi, NSW.This is an exciting opportunity to spearhead innovative health promotion programs and collaborate with multidisciplinary teams to deliver culturally sensitive healthcare services.Key Responsibilities:Develop and implement...

  • Assistant Branch Manager

    4 weeks ago

    Darwin, Australia Kennards Hire Full time

    Assistant Branch ManagerPalmerston, NTLargest family-owned equipment hire company in ANZ and still growingGrow with Kennards Hire | Career development opportunityLevel up your skills | Ongoing training & developmentWith Kennards Hire You CanAs a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we...

  • Front Office General Clerk

    2 months ago

    Darwin City, Australia Youthshack Backpackers Full time

    Guest and Team Engagement: Foster a cohesive, welcoming environment by confidently interacting with guests and colleagues. Problem Solving:Resolve guest challenges with creative, solutions-oriented thinking to ensure a memorable stay. Safety and Compliance: Adhere to OH&S requirements, respond swiftly to emergencies, and uphold the highest safety standards...

  • Assistant Project Manager

    6 months ago

    Darwin, Australia RPS Group Full time

    Assistant Project Manager - Alice Springs RPS is seeking a qualified and experienced client-side Assistant Project Manager to join our Alice Springs team on a full-time permanent basis working on an exciting major Defence project.This role offers you scope, autonomy, challenge, collaboration, stakeholder engagement and a place at the front line on...

  • HR Compliance Specialist

    1 week ago

    Darwin, Northern Territory, Australia Employment Office Australia Full time

    Company Overview:Walhallow Aboriginal Corporation is a leading provider of culturally sensitive healthcare services to the Quirindi, Walhallow, and Coledale communities.We are committed to delivering comprehensive offerings that cater to the unique needs of our community members, including general practice clinics, health screenings, work development...

  • Administrative - Office & Client Support

    7 months ago

    Darwin City, Australia CLM Sleep Co. Pty Ltd Full time

    About Us :CLM is an SA owned company with its head office in Kent Town, Adelaide and also own and operate outlets in Murray Bridge and Darwin in the Northern Territory. The company is a sleep apnea solutions provider offering diagnostics services and treatment of Sleep Apnea and related issues, and manages over 20 associate outlets across SA, NT, VIC and QLD...

  • Reservations Agent

    6 months ago

    Darwin, Australia Accor Full time

    Company Description Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers. Be a part of this Journey… Airport Development Group (ADG) has made a...

  • Customer Service Representative

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Key ResponsibilitiesWe are looking for a Customer Service Representative to join our team at the hotel front desk.Responsibilities:Handle guest enquiries and complaints in a professional and efficient manner.Provide information about hotel facilities and services to guests.Assist with guest check-in and check-out processes.Use computer systems to manage...

  • Project Manager

    6 months ago

    Darwin, Australia RPS Group Full time

    Project Manager - Alice Springs RPS is seeking a qualified and experienced  client-side Project Manager  to join our team  in Alice Springs  on a full-time permanent basis working on an exciting  major Defence project. You will enjoy working with RPS if you are committed to a role in project management which offers you scope, autonomy, challenge,...

  • Hotel Front Office Manager

    4 weeks ago

    Darwin city centre, Northern Territory, Australia Accor Full time

    Experience the thrill of hospitality as a Night Auditor at Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel.Located just steps away from the airport, these world-class hotels offer an ideal blend of business and leisure for travelers. With a recent $25 million redevelopment project, guests can enjoy enhanced amenities, including a stunning lagoon...

  • Accor Hospitality Reservations Professional

    4 weeks ago

    Darwin, Northern Territory, Australia Accor Full time

    Job OverviewMercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located near the airport and a short drive from the vibrant Darwin CBD, offering a prime location for both business and leisure travelers.SalaryThe estimated salary range for this position is AU$60,000 - AU$80,000 per annum, depending on experience.Job...