Executive Front Desk Manager

3 days ago

Darwin city centre, Northern Territory, Australia DCOH Full time

DCOH is seeking an experienced and skilled Executive Front Desk Manager to join our team. The successful candidate will be responsible for overseeing the daily operations of the front office department, ensuring exceptional guest services, and maintaining high standards of hospitality.

The ideal candidate will possess strong leadership abilities, excellent communication skills, and a commitment to fostering a positive work environment.

Key Responsibilities:

  • Manage front office operations to ensure efficient and effective service delivery.
  • Supervise and train front office staff, including receptionists and concierge team.
  • Address guest inquiries and requests promptly and professionally.
  • Monitor and maintain staffing levels to meet operational demands.
  • Resolve guest complaints in a timely manner, ensuring guest satisfaction.
  • Implement and maintain front office procedures and policies in alignment with DCOH standards.
  • Oversee reservations, check-ins, and check-outs.
  • Coordinate with other departments to ensure seamless service delivery for guests.
  • Prepare reports on front office operations for management.
  • Maintain health and safety regulations within the front office area.

Qualifications:

  • 2 years' experience in a leadership role within Front Office or a similar environment.
  • Demonstrated leadership experience within the customer service industry.
  • Possess strong background in Front Office procedures and Opera PMS.
  • Experience with forecasting, budgeting, and Revenue Management principles.
  • Proven ability to manage rosters and costs to achieve budgets and targets.
  • Demonstrated ability to coach and mentor teams.
  • Act independently on matters relating to team and guest safety and wellbeing.
  • Excellent time management and communication skills.
  • Calm and professional demeanor in all instances.
  • Self-motivated with passion for hospitality and guest experience.

Salary Range: $60,000 - $80,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, opportunities for career growth, and a dynamic work environment.

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