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Hotel Front Desk Associate

1 month ago


Darwin city centre, Northern Territory, Australia Hilton Hotels Full time

Hilton Hotels is the leading global hospitality company, offering luxurious accommodations and exceptional guest experiences.

We are seeking a skilled Customer Service Representative to join our team as a Hotel Front Desk Associate.

The estimated annual salary for this position is $45,000-$60,000 based on location and experience.

Job Description:

A Hotel Front Desk Associate provides reception services to contribute to an overall exceptional guest experience from check-in through check-out and completes audits as required.

  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for guests, including check-in/check-out, and complete audit procedures as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and/or other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations, and all health and safety legislation
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
  • Follow company brand standards
  • Assist other departments as necessary

What are we looking for?

Candidates should have previous experience in a customer-focused industry, a positive attitude, good communication skills, and a commitment to delivering a high level of customer service. They should also be able to multi-task while maintaining a positive attitude when working with guests and possess excellent grooming standards.

Required Skills and Qualifications:

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with guests
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency