Engagement Manager

5 months ago

Melbourne, Australia Cognizant Full time

The Engagement Manager is a leader, project manager, and mentor who thrives on client, company, and team accomplishment. This person will be hands-on with the development of key project deliverables such as: charter, project/staffing plans, issue logs, etc. while driving client engagement. Any budget or resourcing constraints will be communicated and addressed, keeping in mind the project’s success and profitability.
 

Key Responsibilities:

Become an expert in Workday's Implementation Methodology and use it on all engagements.

Demonstrate competency in the Workday product suite - HCM, Payroll, and/or Financials.

Ensure projects are properly planned and staffed.

Provide guidance and mentoring to Principal Consultants working on their implementations.

Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes.

Be an advisor to the Client and Cognizant team by contributing to and providing active support in developing solutions

Mentor Cognizant project team members by providing feedback and supporting their development for engaging with clients and project delivery

Ensure the project is delivered within the budget outlined in the SOW.

Work with Workday Delivery Assurance to ensure compliance with agreed to checkpoints.

Assist in the transition of the client from professional services to product support.

Ensure the client can serve as a reference upon completing their implementation.

Lead the Cognizant and Client teams through the Software Development lifecycle process from Initiation and planning to deployment and handover to post production support

Ensure Project Communications are timely and consistent

Ensure Project Artifacts and deliverables are met
 

Duties and Tasks:

Track issues and risks, communicate status, and escalate concerns about applications.

Present at Executive Steering Committee meetings.

Present client with change orders in the event client is requesting Cognizant to perform tasks that are outside the scope of the SOW.

Participate in the sales cycle as requested to gather requirements, formulate delivery approach, and develop a proposal/SOW.

Identify opportunities to position other service offerings.

Simultaneously manage multiple Workday product implementations in the Project Manager role.
 

Education and Experience Requirements:

Bachelor’s degree in Business Management, Business Information Systems, or related field

Previous Workday experience strongly preferred, but not required.

Knowledge of Internet technology and Enterprise Resource Planning.

A practitioner background in HR, Finance, or Payroll.

PMP a plus.

#LI-Remote

Why choose Cognizant:

Entrepreneurial environment that welcomes your ideas Opportunity to do great work Outreach programs that support communities and tap into your volunteer spirit Learning opportunities to help current needs and advancement Global operations, with opportunities in North America, Europe and Asia Pacific An abundance of Affinity groups to meet your needs

Cognizant Core Values:

Start with a point of view : I apply my expertise to gain trust and to lead our clients forward. Seek data, build knowledge: I use facts to guide my actions and decisions. Always strive, never settle: I act with agility and creativity, determined to stay one step ahead. Work as one: I deliver solutions that draw upon the full power and scale of Cognizant. Create conditions for everyone to thrive: I include, enable, and invest in everyone around me. Do the right thing, the right way: I always make the ethical choice.

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