Manager Engagement and Belonging

3 months ago

Melbourne, Australia Probe CX Full time

At Probe, expect to think differently, challenge the norm and find your purpose.

**Why Probe?**

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Manager Engagement and Belonging position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.

**About the Role**

12 month fixed term contract

As the Manager of Engagement and Belonging, you will spearhead Probe Group’s engagement, diversity, inclusion, and wellbeing strategy. Your mission is to foster an environment where our workforce reflects the communities we serve, ensuring that every individual feels valued and can contribute their best. You will collaborate closely with the Health, Safety, and Wellbeing team and ESG to nurture a culture of belonging and value across Probe Group.

**Key Responsibilities**:

- Develop and implement strategies for engagement, diversity, inclusion, and belonging.
- Establish and manage the DI&A Council to consult with the business on key initiatives.
- Analyse data from WGEA and other reports to identify and address key gaps.
- Lead the development of the Probe Group Engagement strategy, including overseeing the Voice Engagement Survey and creating plans to address key areas of concern.
- Partner with HS&W to support mental health and wellbeing initiatives for our people.
- Consult with Legal and People Operations teams to enhance policies that advance the DI&A agenda.
- Drive ESG objectives and ensure alignment with organisational goals.
- Lead internal communication strategies for the PX function, collaborating with the Marketing/Communications team to effectively articulate Probe Group’s values, vision, and purpose.

**About You**

You are a strategic thinker with a strong engagement, diversity, and inclusion background. You have a proven track record in designing and implementing impactful strategies that enhance organisational culture. Your analytical skills enable you to identify gaps and opportunities and thrive in collaborative environments. With a deep understanding of mental health, wellbeing, and ESG objectives, you are committed to creating a workplace where everyone feels a sense of belonging and value.

**Key Skills and Attributes Required**:

- ** Engagement Strategy Expertise**: Proven experience in developing and delivering engagement, diversity, and inclusion strategies.
- ** Cross-Functional Collaboration**:Strong ability to work effectively with teams across multiple functions such as Health, Safety, Wellbeing, ESG, and Legal.
- ** Data-Driven Decision Making**: Skilled in analysing workforce and engagement data to identify gaps and drive improvements.
- ** Internal Communication**: Experience shaping and executing communication strategies aligning with company values and enhancing employee engagement.
- ** Leadership & Influence**: Ability to lead, influence, and manage stakeholders to drive change and foster a culture of belonging.
- ** Wellbeing & Mental Health Knowledge**: Solid understanding of mental health and wellbeing programs and their importance in a workplace environment.
- ** Organisational Change**: Experience in leading initiatives to influence positive cultural change across large teams or organisations.
- ** Educational Background**: Tertiary qualifications in Human Resources, Psychology, or a related field, or equivalent practical experience.
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

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