Manager Engagement and Belonging

2 months ago

Melbourne, Australia Probe CX Full time

At Probe, expect to think differently, challenge the norm and find your purpose.

**Why Probe?**

Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations.

Step into the Manager Engagement and Belonging position at Probe Group, an industry-leading customer experience and digital transformation provider with over 19,000 employees across five countries and multiple brands.

**About the Role**

12 month fixed term contract

As the Manager of Engagement and Belonging, you will spearhead Probe Group’s engagement, diversity, inclusion, and wellbeing strategy. Your mission is to foster an environment where our workforce reflects the communities we serve, ensuring that every individual feels valued and can contribute their best. You will collaborate closely with the Health, Safety, and Wellbeing team and ESG to nurture a culture of belonging and value across Probe Group.

**Key Responsibilities**:

- Develop and implement strategies for engagement, diversity, inclusion, and belonging.
- Establish and manage the DI&A Council to consult with the business on key initiatives.
- Analyse data from WGEA and other reports to identify and address key gaps.
- Lead the development of the Probe Group Engagement strategy, including overseeing the Voice Engagement Survey and creating plans to address key areas of concern.
- Partner with HS&W to support mental health and wellbeing initiatives for our people.
- Consult with Legal and People Operations teams to enhance policies that advance the DI&A agenda.
- Drive ESG objectives and ensure alignment with organisational goals.
- Lead internal communication strategies for the PX function, collaborating with the Marketing/Communications team to effectively articulate Probe Group’s values, vision, and purpose.

**About You**

You are a strategic thinker with a strong engagement, diversity, and inclusion background. You have a proven track record in designing and implementing impactful strategies that enhance organisational culture. Your analytical skills enable you to identify gaps and opportunities and thrive in collaborative environments. With a deep understanding of mental health, wellbeing, and ESG objectives, you are committed to creating a workplace where everyone feels a sense of belonging and value.

**Key Skills and Attributes Required**:

- ** Engagement Strategy Expertise**: Proven experience in developing and delivering engagement, diversity, and inclusion strategies.
- ** Cross-Functional Collaboration**:Strong ability to work effectively with teams across multiple functions such as Health, Safety, Wellbeing, ESG, and Legal.
- ** Data-Driven Decision Making**: Skilled in analysing workforce and engagement data to identify gaps and drive improvements.
- ** Internal Communication**: Experience shaping and executing communication strategies aligning with company values and enhancing employee engagement.
- ** Leadership & Influence**: Ability to lead, influence, and manage stakeholders to drive change and foster a culture of belonging.
- ** Wellbeing & Mental Health Knowledge**: Solid understanding of mental health and wellbeing programs and their importance in a workplace environment.
- ** Organisational Change**: Experience in leading initiatives to influence positive cultural change across large teams or organisations.
- ** Educational Background**: Tertiary qualifications in Human Resources, Psychology, or a related field, or equivalent practical experience.
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

  • HR Business Partner

    4 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the RoleWe are seeking an experienced HR Business Partner to join our team at Probe CX. As a key member of our HR function, you will play a critical role in driving employee engagement, diversity, and inclusion initiatives across our organization.As the HR Business Partner, Engagement and Belonging, you will be responsible for leading the development...

  • HR Business Partner

    1 month ago

    Melbourne, Australia Probe CX Full time

    At Probe, expect to think differently, challenge the norm and find your purpose. **Why Probe?** Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with...

  • HR Business Partner

    1 month ago

    Melbourne, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Human Resources Business Partner for Employee Engagement and Belonging

    2 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    At Probe CX, we're driven by a passion for innovation and a commitment to excellence. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a highly skilled HR Business Partner to join our ranks.This is a 12-month fixed-term contract opportunity to lead the development of our Engagement Strategy, including overseeing the...

  • Customer Engagement Associate

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...

  • Customer Engagement Associate

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...

  • Customer Engagement Associate

    5 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...

  • Diversity, Inclusion and Belonging Officer

    5 months ago

    Melbourne, Australia CSIRO Full time

    **Acknowledgement of Country**: CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation **Child safety**: CSIRO is committed to the...

  • Stakeholder Engagement Manager

    5 months ago

    Melbourne, Australia Revise Recruitment Full time

    Flexible working, free coffee, professional development and other great benefits - Drive engagment activities and professional standards within the HR industry - Manager level with scope to grow the role Not-for-Profit Professional Association Stakeholder Engagement Manager - Volunteers and Members Full-time, Permanent WFH & WFO Melbourne CBD, 3000,...

  • Customer Engagement Manager

    2 months ago

    Melbourne, Australia Camp Australia Full time

    At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow. We partner with government, independent and religious schools across Australia. As every school is different,...

  • Customer Engagement Manager

    2 months ago

    Melbourne, Australia Camp Australia Full time

    At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.  We partner with government, independent and religious schools across Australia. As every school is...

  • Stakeholder Engagement Communications Manager

    5 months ago

    Melbourne, Australia Department of Premier and Cabinet Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Premier and Cabinet **Salary**: $130,673 - $174,869 Occupation: Communications, Marketing and Media Reference: VG/VG/1776353 An exciting and unique opportunity exists for a talented and passionate individual to join the Strategic Communications, Engagement and Protocol (SCEP)...

  • Stakeholder Engagement Manager

    5 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport and Planning **Salary**: $129,379 - $173,138 Occupation: Strategic Management Reference: 1608 **About the Role** **This is a 3 years Fixed Term Position until 31st August 2026** **To access the Position Description **please click here.** **Position Outcomes /...

  • Communications and Engagement Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Melbourne Water Full time

    About the RoleWe are seeking a highly skilled Communications and Engagement Advisor to join our team at Melbourne Water. As a key member of our team, you will be responsible for developing and implementing effective communications and engagement strategies to build strong relationships with our diverse community.Key ResponsibilitiesDevelop and lead proactive...

  • Manager - Engagement

    7 months ago

    Melbourne, Australia BT Talent Full time

    Join a small and expert Engagement team and grow your career. - Work in an organisation that prioritises people over profits. - Work on a range of diverse and interesting community related projects. **About the Company** A national mid-sized Consulting organisation based in the heart of Melbourne, with projects running nationally, is experiencing steady...

  • Public Engagement Specialist

    1 week ago

    Melbourne, Victoria, Australia Melbourne Water Full time

    About Melbourne WaterMelbourne Water is the primary water utility in Melbourne, responsible for managing the city's water cycle and providing clean water to its residents.As a key player in the water industry, Melbourne Water is committed to protecting the city's water resources and ensuring the well-being of its community.Role OverviewThis role will play a...

  • Stakeholder Engagement Specialist

    5 months ago

    Melbourne, Australia CitiPower and Powercor Full time

    **Stakeholder Engagement Specialist**: - Melbourne, VIC, AU, 3000**About us**: CitiPower and Powercor own and operate electricity distribution networks servicing customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts,...

  • Community Engagement Specialist

    1 month ago

    Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleThe Community Engagement Advisor plays a pivotal role in fostering relationships and engagement between the branch and its local community, with the aim of driving demand for in-branch experiences and digital channels, and contributing to business growth.This role involves coordinating and managing the community engagement strategy for the...