Engagement Manager

6 months ago

Melbourne, Australia Delivery Centric Technologies Full time

**Job Title: Engagement Manager**

**Location: Melbourne**

**Employment Type: Permanent**

**Responsibilities**:

- Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources.
- Meet customer expectations for all the project-related deliveries partnering with the delivery partner and the rest of the organization and other service partners as required.
- Delivering LTIMindtree commitments.
- Track and monitor program related processes, KPIs, SLAs and ensure 100% compliance to organizational activities.
- Lead and mentor a team of technical members and serve as an escalation point for delivery issues.
- Perform regular delivery risk reviews and support the project teams with escalations and resolutions as required.
- Delivering to intended ROI/Profitable outcome.
- Customer satisfaction and relationship.
- Resolving client impediments.
- Ensure SOW, Purchase Orders, Invoices, timesheets, etc are submitted and processed on time.
- Proactive risk and issue management working with the program manager.
- Drive proposals - proactive and RFP responses, working with different service lines and SMEs and own delivery approaches along with financials.
- Must be a trusted advisor to customer and must be able to bring in innovation and best practices.
- Must have technical development background.
- Experience in working with people of diverse culture, cross utilization and cross culture.
- PMP, CSM/PSM1 are nice to have.

**Skills**:

- Global Delivery Management
- Good understanding of Banking and Insurance domains.

**Requirements**:

- Manages the customer relationship at the project level.
- First point of project escalation for customer
- Project Plan and Budget and resource management
- Weekly status reporting
- Budget, scope, schedules and milestone planning
- Risk analysis and Change control

**About Us**:
We are **Delivery Centric,** a dynamic technology company that is transforming the delivery of **cloud implementations** and **Cyber security**. We are **headquartered in Australia **with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.

Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.
- **Why work with us?**_
- Work with **diverse technologies**, **projects**, **clients **and **industries**.
- Spend your days in a **creative **and **innovative **environment.
- Share **experience **and **knowledge **as part of an **agile **and **dynamic **team.

Schedule:

- 8 hour shift

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