Engagement Manager

6 months ago

Melbourne, Australia Manvision Consulting Full time

**Role : Engagement Manager**
**Type : Fulltime**
**Mode : Hybrid**
**Location : Melbourne**

**Responsibilities**:

- Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources.
- Meet customer expectations for all the project-related deliveries partnering with the delivery partner and the rest of the organization and other service partners as required.
- Delivering LTIMindtree commitments.
- Track and monitor program related processes, KPIs, SLAs and ensure 100% compliance to organizational activities.
- Lead and mentor a team of technical members and serve as an escalation point for delivery issues.
- Perform regular delivery risk reviews and support the project teams with escalations and resolutions as required.
- Delivering to intended ROI/Profitable outcome.
- Customer satisfaction and relationship.
- Resolving client impediments.
- Ensure SOW, Purchase Orders, Invoices, timesheets, etc are submitted and processed on time.
- Proactive risk and issue management working with the program manager.
- Drive proposals - proactive and RFP responses, working with different service lines and SMEs and own delivery approaches along with financials.
- Must be a trusted advisor to customer and must be able to bring in innovation and best practices.
- Must have technical development background.
- Experience in working with people of diverse culture, cross utilization and cross culture.
- PMP, CSM/PSM1 are nice to have.

**Skills**:

- Global Delivery Management
- Good understanding of Banking and Insurance domains.

**Requirements**:

- Manages the customer relationship at the project level.
- First point of project escalation for customer
- Project Plan and Budget and resource management
- Weekly status reporting
- Budget, scope, schedules and milestone planning
- Risk analysis and Change control

**Personal Attributes**:

- A bachelor's degree in business management, project management, or a related field.
- Excellent planning and strategic abilities.
- Organized and meticulous in your work.
- Strong leadership and interpersonal skills with a dynamic and adaptable mindset.
- Professional and deadline-oriented.
- Strong communication and presentation skills.
- Ability to multitask and manage several projects at once.

Schedule:

- Monday to Friday

Work Location: In person

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