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Engagement Manager
4 days ago
**Role: Engagement Manager**
**Location: Melbourne**
**Client: LTI Mindtree**
- **About Delivery Centric**:_
- **Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a competitive price. We offer a focused solution set of complimentary products & services for**:_
- **-**_ **_**Cyber Security (Identity specialists)*_
- **-**_ **_**Cloud Integration*_
- **-**_ **_**Cloud Solutions*_
- **through complete project delivery, managed services and professional services.**_
Join LTIMindtree, where we're redefining technology consulting to help businesses thrive. We're looking for an Engagement Manager to lead large programs, ensuring delivery excellence, customer satisfaction, and profitability.
**Responsibilities**:
**Program Leadership**:
- Oversee large programs and manage 100+ consultants
- Take charge of delivery, customer satisfaction, and resource management
**Customer Engagement**:
- Meet customer expectations for project deliveries
- Ensure commitments are delivered and maintain high customer satisfaction
**Operational Excellence**:
- Monitor program processes, KPIs, and SLAs for 100% compliance
- Lead and mentor a technical team, addressing delivery issues
**Financial Management**:
- Ensure timely submission of SOW, Purchase Orders, and Invoices
- Manage risks and issues proactively
**Strategic Initiatives**:
- Drive proactive and RFP proposal responses
- Own delivery approaches, focusing on ROI and profitability
**Client Relationship**:
- Be a trusted advisor to customers, bringing in innovation
- Resolve client issues and maintain strong relationships
**Skills**:
- Proficient in managing global delivery
- Understand Banking and Insurance domains
- Manage customer relationships and project escalations
- Strong planning, leadership, and interpersonal skills
- Organized, deadline-oriented, and adaptable
- Certifications (Nice to Have): PMP, CSM/PSM1
Schedule:
- 8 hour shift
- Day shift
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