CRM Specialist

3 weeks ago


Richmond, Australia Michael Page Full time
  • Contribute to making a positive impact in the healthcare industry
  • Work with a passionate, respectful and engaging team

About Our Client

Our client is an innovative NFP operating successfully for over 100 years in the Healthcare industry. They are a leading provider of high-quality aged care services, dedicated to enhancing the well-being and quality of life for older Australians. They are committed to delivering compassionate, personalised care in a supportive and respectful environment, driven by their values of integrity, excellence, and community-focused service.

Job Description

Key responsibilities:

  • Manage the uplift of their current CRM system, providing recommendations and overseeing strategy.
  • Oversee and maintain the CRM system, ensuring the accuracy and completeness of patient and provider data.
  • Develop and execute CRM strategies to improve patient acquisition, retention, and engagement.
  • Supporting with the mapping of customer journey.
  • Work closely with the marketing, clinical, and administrative teams to align CRM initiatives with organisational goals.
  • Design and implement automated workflows and communication campaigns.
  • Identifying and segmenting specific audience.
  • Monitor CRM system performance, troubleshoot issues and provide support to staff.

The Successful Applicant

The successful candidate:

  • Bachelor's degree in Healthcare Administration, Marketing, Business, Information Technology or a related field.
  • Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, Health Cloud, HubSpot) and data analysis, preferably in a healthcare setting.
  • Strong analytical skills with the ability to interpret healthcare data and generate actionable insights.
  • Excellent communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
  • Proficiency in CRM software, Microsoft Office Suite, and data visualisation tools.
  • Detail-oriented with strong organisational and project management skills.

What's on Offer

What is on offer:

  • Contribute to improving patient care and healthcare outcomes in a collaborative and supportive environment.
  • Enjoy a competitive salary with perks.
  • Work with a passionate team dedicated to making a difference in the healthcare industry.


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