CRM Systems Specialist
7 days ago
We are seeking a highly skilled CRM Systems Specialist to join our team at Michael Page. As a CRM Systems Specialist, you will play a key role in driving business growth and improving patient care through the effective use of CRM systems.
Key Responsibilities- CRM System Management
- Manage the implementation and maintenance of our CRM system, ensuring seamless integration with our business operations.
- Develop and execute CRM strategies to improve patient acquisition, retention, and engagement.
- Data Analysis and Insights
- Collect and analyze data from our CRM system to identify trends and areas for improvement.
- Provide actionable insights to inform business decisions and drive growth.
- Team Collaboration
- Work closely with our marketing, clinical, and administrative teams to align CRM initiatives with organisational goals.
- Collaborate with stakeholders to identify and prioritize business needs and develop solutions to meet those needs.
- Process Improvement
- Design and implement automated workflows and communication campaigns to improve patient engagement and retention.
- Identify and segment specific audiences to improve targeting and personalization.
- Education
- Bachelor's degree in Healthcare Administration, Marketing, Business, Information Technology, or a related field.
- Experience
- Proven experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, Health Cloud, HubSpot) and data analysis, preferably in a healthcare setting.
- Skills
- Strong analytical skills with the ability to interpret healthcare data and generate actionable insights.
- Excellent communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
- Proficiency in CRM software, Microsoft Office Suite, and data visualisation tools.
- Competitive Salary
- A competitive salary package that reflects your skills and experience.
- Opportunities for Growth
- The opportunity to work with a passionate team dedicated to making a difference in the healthcare industry.
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