Customer Support Specialist

7 days ago


Richmond, Australia REA Group Full time

Customer Support Specialist - CampaignAgent- Permanent role based in Richmond- We are certified carbon neutral and committed to reducing our impact on the environment.- We have long-term partnerships with charities working to address homelessness.

We're REA
- REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centered around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.

The Customer Support Specialist role is a critical and central role to the organization. You will be part of a team that can adapt quickly to customer needs to deliver an empathetic and consultative support experience through creative problem-solving.

What the role is all about- Develop deep knowledge and understanding of CampaignAgent’s CRM and technology-
- Help customers navigate a variety of tools within CampaignAgent’s CRM- Collaborate with internal teams to identify any issues and escalate to the appropriate channels-
- Monitoring queues and interpreting reports to manage daily workload- Interpreting and administering regulatory compliance relating to our products- Ensuring that all customer data is accurately and responsibly stored on our CRM- Ad hoc administration duties to support the team

Who we’re looking for-
- Experience using Zendesk or other support software is desirable- Experience and an understanding of CRM platforms is ideal- Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy- Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs- Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset- A team player who takes initiative, who is comfortable working autonomously

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
- Robust training and onboarding- A hybrid and flexible approach to working- Flexible parental leave offering for primary and secondary carers- Programs to support mental, emotional, financial and physical health & wellbeing- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.- Hack Days so you can bring your big ideas to life- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

LI-HYBRID



  • Richmond, Australia REA Group Full time

    Help deliver outstanding tech support to our entire business- - 12 Month Maximum Term Contract- - Melbourne location- We’re REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we...

  • Executive Receptionist

    2 months ago


    Richmond, Australia Urology Specialist Care Full time

    This is a unique opportunity for an Executive Receptionist to join our busy, dynamic, new private urology specialist practice. Urology Specialist Care looks after adults with a wide range of urological problems with a particular focus on cancer management. We are seeking a knowledgeable and compassionate individual with excellent organisational and...


  • Richmond, Australia Arrotex Pharmaceuticals Pty Full time

    Permanent, full time opportunity - Generous salary package dependent on qualification - Located off Swan Street, opposite East Richmond Station **About us**: Established in October 2014, PharmaPrograms is focused on developing bespoke strategies and engagement programs that support the quality use of medicines. We have extensive experience in a range of...


  • Richmond, Australia Make-A-Wish Full time

    Make A Difference Everyday - An amazing culture of passionate and driven people - Casual opportunity available! **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with critical illnesses, their families, and medical teams to grant wishes as...


  • Richmond, Australia REA Group Full time

    Customer Payments Specialist- Join a close knit, friendly collections team that thrive on talking to people and problem solving!- Work from home up to 3 days a week!- We have long-term partnerships with charities working to address homelessness. We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s...


  • Richmond, Australia CBM Australia Full time

    Full-Time remote role with once-a-month training in our Richmond office. - 8 weeks paid parental leave. - Salary packaging benefits **About us**: At CBM Australia is a Christian organisation empowering compassionate Australians to end the cycle of poverty and disability. Through our programs, technical advice, and advocacy, we help millions of people...


  • Richmond, Australia Make-A-Wish Full time

    **Make-A-Wish Australia** makes wishes come true for critically ill kids, building resilience and complementing medical treatment. We’re working hard to make sure that in future, every single child battling serious illness can experience a vital wish journey. We are excited to be recruiting for a dedicated and enthusiastic outbound customer service and...


  • Richmond, Australia REA Group Full time

    Develop your career at REA!Permanent OpportunityKnow someone who would be great for this role and want to land yourself a $2,000 referral bonus? Check out our Employee Referral Program and use the Refer button to submit their details.You’re here because you’re interested in taking the next step in your career. Your team knows you are great, but this team...


  • Richmond, Australia REA Group Full time

    Develop your career at REA!Permanent OpportunityKnow someone who would be great for this role and want to land yourself a $2,000 referral bonus? Check out our Employee Referral Program and use the Refer button to submit their details.You’re here because you’re interested in taking the next step in your career. Your team knows you are great, but this team...


  • Richmond, Australia Charterhouse Full time

    **Wellbeing program | Company car | $10 parking | EAP | Fitness program**: - **Lively CBD office | Hybrid working | **Richmond location | **Flexible Working Conditions**: - **3 -4 months temp to perm** | Great brand in the market |Growth and Development** **About the company** This opportunity is for one of Australia’s largest ASX listed established...


  • Richmond, Australia Eugene Labs Full time

    **About Eugene** Eugene helps people make important healthcare decisions with at-home genetic tests and expert virtual care. We’re bringing genomics into everyday care by automating a complex medical process and making it simple for individuals and their doctors. Since launching our first at-home genetic test to guide pregnancy planning in 2018, we’ve...


  • Richmond, Australia Hammertech Global Full time

    **Customer Support Consultant** - Full-Time, Hybrid Environment, Melbourne, VIC_ HammerTech is the Safety, Quality and Operations software platform of choice for the Australian construction industry. Together we help the multi-billion-dollar construction industry reduce risk, improve productivity, and improve margins—safely. With Series A completed, over...


  • Richmond, Australia Supple Full time

    **Supple’s vision is to ensure small businesses have the same opportunities that big companies do, without breaking the bank.** Our seasoned SEO experts are the heart of our company. We work with some of the best minds in the industry to ensure a business’s online presence continues to grow and perform at its best. Our team works with clients to ensure...

  • Clinical Specialist

    7 days ago


    Richmond, Australia Medtronic Full time

    **Careers that Change Lives Cranial and Spinal Technologies (CST) is the market leader in spinal implants, robotics, and navigation. We are redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that...


  • Richmond, Australia Apex Event Recruitment Full time

    Immediately Available Permanent Role - Melbourne, VIC - Salary $70,000 - $80,000 plus super **The Company**: This fabulous company is one of Australia's fastest growing event technology and event management agency, and they are on a mission to reinvent the global events industry through event technology that puts customers first! They are looking for a...

  • Functional Tester

    2 months ago


    Richmond, Australia Ignite Specialist Recruitment Services Full time

    **Functional Tester - Portals and Apps** Our government client is undertaking a major program of work We are seeking a passionate, experienced Tester to join the Office of the CIO (OCIO). Under the guidance of an OCIO Project Manager, you will prepare for and conduct testing activities across one or more concurrent ICT projects, with a focus on Web-based...

  • Safety Specialist

    3 days ago


    Richmond, Australia Airbus Group Australia Pacific Full time

    Richmond, NSW Based at RAAF Base Richmond, NSW, Airbus Australia Pacific is seeking a suitably qualified, enthusiastic and highly motivated Safety Specialist to join the Safety Systems team. This safety role will provide support to the deeper level maintenance program on the C-130 Hercules platform, working closely with our Programs and Operational staff. At...


  • Richmond, Australia GE Healthcare Full time

    **Job Description Summary**: The Enterprise Solutions Specialist actively drives strategy execution and sales of this GE Healthcare portfolio and provides the formal clinical and technical expertise for the assigned products/solutions and services. You are expected to differentiate GE’s product offerings, convey compelling value propositions, qualify...


  • Richmond, Australia IKEA Full time

    **Job ID**: 238504 **Date posted**: 13/05/2024 **Our team within IKEA** At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and...


  • Richmond, Australia Wall Street Full time

    Passionate for customer service and admin - Thrive in a growing business - Industry experience a bonus **About the Company**: **Signorino** is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior Designers...