Guest Experience Executive

1 month ago

Adelaide, Australia SOFITEL Full time
Job Description

A career that lets your passion shine:

The Guest Experience Executive (GEE) ensures an exceptional hotel experience by welcoming and assisting VIPs, loyal guests, and members of Accor programs, focusing on personalised service and special occasions. Acting as a key communication link with hotel management, the GEE coordinates guest preferences, requests, and stay details, supporting pre and post stay engagement. They also manage the Voice of the Guest platform, including sentiment analysis and responses, ensuring the Sofitel brand's luxury standards and guest journey expectations are met.


Qualifications

What you will bring to the role:

  • Prior Experience in luxury guest service or customer experience delivery in a similar setting
  • 3 + years’ experience in Luxury Service Industry
  • Guest oriented with an outgoing personality and service mind
  • Exceptional interpersonal skills
  • Demonstrated ability to remain composed and on task with busy operating environments
  • Demonstrated competence of technology and CX platforms. Proficient with Windows. Microsoft Office Suite. PMS preferred


Additional Information

Thrive in our Sofitel community, with:

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24 hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities
  • This is a Full Time position (some after hours work may be required to support VIP's)

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Apply now:

Discover more about the enticing benefits and development opportunities this role offers. Visit careers.accor.com

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