Inside Account Manager, SMB Partnerships

Found in: Talent AU C2 - 3 weeks ago

Melbourne, Australia DoorDash Full time

About the Role

Inside Account Managers are responsible for building our local strategic advantage: supporting and growing the merchants in their Book of Business. The Inside Account Managers will drive incremental revenue, and be the all-in-one solutions provider to our restaurant merchant partners. As an Inside Account Manager you will own the overall relationship with restaurant owners on an ongoing basis, focusing on the growth of their books of business. 

Typical responsibilities include holding periodic business reviews, identifying & implementing operational improvements, renegotiating contract terms, expanding share of wallet, upselling/cross selling products,, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction, retention and growth on the account as a whole. 

Inside Account Managers have a broad scope, and jump in to help business owners wherever and however they can, managing their time effectively across a large book of merchant partners.

As a member of the SMB Partnerships team, you will play an integral role in helping DoorDash to support, retain & grow our most valued local hero partners.

You’re excited about this opportunity because you will…

Be a self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environmentDisplay strong negotiation skills, having the ability to influence decision making process and settle on pro-created valueDisplay resilience - You have proven tenacity & resilience around client engagementHave strong time management skills - You display the ability to manage your time productively and efficiently, juggling tasks, regaining focus after distractions and prioritizing accordingly to ensure focus remains on high impact initiatives.Display strong relationship-building skills – You can influence and motivate people at all levels across a variety of job functions. You can navigate a geographically distributed team and remotely liaise with central functions. You obsess over our merchant and you’re laser focused on building deep and meaningful relationships with them Display a passion for problem solving - You can independently translate high-level goals into actionable plans. You enjoy solving problems through collaboration with others.Be naturally curious, forward thinking – You always look for ways to innovate and improveOversee partner specific needs (e.g., POS (point of sale) integrations, customised reporting, menu optimisation, merchant marketing, operational improvements)Work cross-functionally and serve as the liaison between our partners and DoorDash teamsBuild direct relationships with important partners throughout each brand, ensuring client needs are met at all levelsInfluence – Work cross-functionally with our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals

We’re excited about you because you are…

Sales minded - Have experience upselling, cross-selling and have passion about unlocking revenue. You are a strong negotiator, having the ability to influence the decision making process and settle on pro-created value.Relationship-builder – You can influence and motivate people at all levels across a variety of job functions. You can navigate a geographically distributed team and remotely liaise with central functions. You obsess over our merchant and you’re laser focused on building deep and meaningful relationships with them Problem solver – You can independently translate high-level goals into actionable plans. You enjoy solving problems through collaboration with others.Technical - You have knowledge of Excel (Can maintain complex spreadsheets). You navigate sales tools with ease (Salesforce, Outreach, Google Apps)

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