Sr Account Manager, Amazon Devices, ANZ

6 months ago

North Sydney, Australia Amazon Commercial Services Pty Ltd Full time
At Amazon Devices, we invent on behalf of our customers, partners, and communities. We combine devices and services in new ways to inform, entertain and connect our customers - in their home or on-the-go. Our customers inspire us and are at the heart of how we invent and evolve our products. In Australia and New Zealand, the Devices team are behind products like Echo with Alexa, Fire TV and Kindle, some of the most innovative and fastest growing businesses at Amazon. This team is seeking a dynamic, motivated and high-energy Sr Account Manager who is passionate in partnering with some of the region’s top retailers and field teams to deliver sales success of Amazon’s consumer technology products.

As a Sr Account Manager focused on selling Amazon Devices across ANZ, you will be responsible for influencing and motivating internal and external partners in the passionate pursuit of customer delight. A self-starter who can listen, form insight, drive strategic vision and execute across organizational boundaries, you will be an all-rounder who influences stakeholders and business partners at all levels to improve program effectiveness and experience for our customers. You will have a passion for innovation in consumer electronics, a willingness to constantly challenge the status quo and the capability to build strong trusted partnerships with some of ANZ’s biggest retail brands. For your assigned accounts across ANZ, you will own annual channel planning, delivering sales results, inventory planning, promotional activity planning, and optimizing marketing investments. In this role, you will also manage our field sales programs, working with agency partners to execute, manage and measure our marketing efforts in retail.

We work in a fast-moving and often ambiguous environment; the successful candidate will be required to work autonomously, taking responsibility for achieving business objectives. We are seeking a candidate with experience in the reseller/distribution and/or consumer electronics space to help drive long term growth with our retail partners.

Key job responsibilities
- Own key account relationships from buying teams and marketing through to executive engagement
- Lead the extended Amazon Devices team (engagement and inputs) into key accounts, including product management, channel marketing, program management, supply and in-stock, finance and leadership
- Develop new opportunities to sell and promote Amazon devices within existing retail accounts, through cross category promotions with 3P brands, and with new channel partners
- Manage channel inventory through forecasting, allocations and shipment plans to meet sales targets, partnering closely with your In-stock Manager
- Lead internal and external business reviews covering operational performance, strategic initiatives and alignment on new opportunities
- Optimize allocation of marketing development funds to drive mutual value and growth
- Work closely with your Retail Program Manager to ensure smooth sales operations
- Apply strong analytical skills to develop and convert data insights into growth
- Manage the Field Marketing budgets and the agency relationship, owning day-to-day engagement with the external field sales agency
- Develop, execute and iterate the education and learning roadmap for agencies, distributors and retail partners
- In collaboration with the Channel Marketing Manager, use insights, analytics and business acumen to establish review and tracking mechanisms that continuously trial and implement learnings to optimise in-store customer experience

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

BASIC QUALIFICATIONS

- 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience analyzing data and best practices to assess performance drivers
- Excellent written and verbal communication skills; ability to influence others at all levels of the organization
- Ability to meet deadlines, prioritize workload, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
- Proficiency in MS tools (Excel, PowerPoint, Word) and Quicksight/Power BI reporting dashboards
- Bachelor's Degree

PREFERRED QUALIFICATIONS

- Ability to drive high-level strategic thinking down to detailed program management and execution
- Aptitude for technology; able to learn new tools quickly

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

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