Account Manager, Amazon Devices

5 months ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

3+ years of digital advertising and client facing roles experience
- Bachelor's degree
- Proficiency in MS tools (Excel, PowerPoint, Word) and Quicksight/Power BI reporting dashboards
- Experience working with retailers to drive hardware sales (commercial terms, promotions and marketing)
- Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization
- Experience in a team environment working on multiple projects with changing priorities
- Ability to meet deadlines, prioritize workload, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
- Intuitive understanding of a superior versus inferior customer experience, with ability to quickly assess the situation and identify solutions for improvement

At Amazon Devices, we invent on behalf of our customers, partners, and communities. We combine devices and services in new ways to inform, entertain and connect our customers—in their home or on the go. Our customers inspire us, and they are at the heart of how we invent and evolve our products. In Australia and New Zealand, the Devices team are behind products like Echo with Alexa, Fire TV and Kindle, some of the most innovative and fastest growing businesses at Amazon. This team is seeking a dynamic, motivated and high-energy Account Manager who is passionate in partnering with some of the region’s best retailers and field teams to deliver sales success of Amazon’s consumer technology products.

As an Account Manager focused on selling Amazon devices, you’ll be responsible for influencing and motivating internal and external partners in the passionate pursuit of customer delight. A self-starter who can listen, form insight, drive strategic vision and execute across organizational boundaries, you will be an all-rounder who influences stakeholders and business partners at all levels to improve program effectiveness and experience for our customers. You will have a passion for innovation in consumer electronics, a willingness to constantly challenge the status quo and the capability to build strong trusted partnerships with some of ANZ’s biggest retail brands. For your assigned account portfolio, you will own annual channel planning, delivering sales results, inventory planning, promotional activity, and optimizing marketing investments. In this role, you will also manage our field sales programs, working with agency partners to execute, manage and measure our marketing efforts in retail.

Key job responsibilities
- Own key account relationships from buying teams and marketing through to executive engagement
- Lead the extended Amazon Devices team (engagement and inputs) into key accounts, including product management, channel marketing, program management, supply and in-stock, finance and leadership
- Develop new opportunities to sell and promote Amazon devices within existing retail accounts, cross category promotions with 3P brands, and with new channel partners
- Manage channel inventory through forecasting, allocations and shipment plans to meet sales targets, partnering closely with your In-stock Management partner
- Lead internal and external business reviews covering operational performance, strategic initiatives and create alignment on new opportunities
- Optimize allocation of marketing development funds driving value and growth for Amazon and Retailers
- Work closely with your Retail Program Manager to ensure smooth operational efficiencies
- Manage the Field Marketing budgets and own the agency relationship, owing day-to-day engagement with the external field sales agency
- Develop, execute and iterate the education and learning roadmap for agencies, distributors and retail partners
- In collaboration with the Channel Marketing Manager, use insights, analytics and business acumen to establish review and tracking mechanisms that continuously trial and implement learnings to optimise in-store customer experience

Sydney, NSW, AUS
- Accomplished range of skill from high-level strategic thinking to detailed program management
- Analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement
- Experience in using reporting and analysis tools such as Excel, SQL, Tableau
- Aptitude for technology; able to learn new tools quickly

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age,

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