Senior Account Manager

3 weeks ago

North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
About the Role

We are seeking a highly motivated and experienced Senior Account Manager to join our Amazon Devices team in ANZ. As a key member of our team, you will be responsible for building and maintaining strong relationships with our retail partners, driving sales growth and delivering exceptional customer experiences.

Key Responsibilities
  • Own key account relationships from buying teams and marketing through to executive engagement
  • Lead the extended Amazon Devices team into key accounts, including product management, channel marketing, program management, supply and in-stock, finance and leadership
  • Develop new opportunities to sell and promote Amazon devices within existing retail accounts, through cross category promotions with 3P brands, and with new channel partners
  • Manage channel inventory through forecasting, allocations and shipment plans to meet sales targets, partnering closely with your In-stock Manager
  • Lead internal and external business reviews covering operational performance, strategic initiatives and alignment on new opportunities
  • Optimize allocation of marketing development funds to drive mutual value and growth
  • Work closely with your Retail Program Manager to ensure smooth sales operations
  • Apply strong analytical skills to develop and convert data insights into growth
  • Manage the Field Marketing budgets and the agency relationship, owning day-to-day engagement with the external field sales agency
  • Develop, execute and iterate the education and learning roadmap for agencies, distributors and retail partners
  • In collaboration with the Channel Marketing Manager, use insights, analytics and business acumen to establish review and tracking mechanisms that continuously trial and implement learnings to optimise in-store customer experience
Requirements
  • 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
  • Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
  • Experience analyzing data and best practices to assess performance drivers
  • Excellent written and verbal communication skills; ability to influence others at all levels of the organization
  • Ability to meet deadlines, prioritize workload, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
  • Proficiency in MS tools (Excel, PowerPoint, Word) and Quicksight/Power BI reporting dashboards
  • Bachelor's Degree
About Us

At Amazon Commercial Services Pty Ltd, we are committed to delivering exceptional customer experiences and driving growth through innovative solutions. We are a dynamic and fast-paced team that values collaboration, creativity and a passion for excellence.

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