Front Office Supervisor

6 months ago

Sydney, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the Role of Front Office Supervisor:

Reporting to the Front Desk Manager, this role is responsible for the smooth daily operation of the Front Office department and supporting the success of the Rooms Division team. Key to your success is the guest experience and standards execution, ensuring that the arrival and departure process for each of our valued guests is a flawless experience. 

What you will do:　

Oversee the smooth daily operation of the Front Office Department, including handling movements in excess of 500 rooms per day

Focus on the guest experience by delivering excellent service and effective problem solving

Assist to lead, train, motivate and develop the team for success, ensuring our strong service culture remains optimum

Be key in driving revenue and controlling expenses

Review daily arrivals to ensure proper handling of our many VIP's, return guests and group business

Communicate and work closely with all departments of the Hotel on a daily basis

What you will bring:　

Prior experience in a leadership role within Rooms Division in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy

A passion for the guest experience and ensuring that each guest has a memorable stay 

A positive, can-do attitude that shows resilience and maturity, adapting to different situations　

Impeccable communication skills

Understanding of luxury components, with a sharp attention to detail and high focus on service　

Ability to prioritise, organise, problem solve and delegate in a high volume operation

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning of employee uniforms

Complimentary Employee Meals

Candidates will need the right to work in Australia.

If you feel this is the role for you we would love to hear from you

We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.

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