Front Office Supervisor

6 months ago


Sydney, Australia RAC Full time

Front Office Supervisor / Assistant FO Manager

As a Front Office Supervisor / Assistant Front Office Manager you will be responsible for the Front Office at RAC Karri Valley Resort which is located in the South West region of WA, approximately 3.5 hours' drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all travellers, including lakeside rooms, forest chalets, and campsites. The resort is located on the edge of Lake Beedelup and surrounded by Karri trees in the Beedelup National Park.

**What will you be doing?**
- Develop and maintain positive relationships with colleagues, guests, suppliers, and contractors.
- Help guests / groups of guests with events at the resort.
- Efficiently handle all incoming phone calls and ensure accurate accommodation records.
- Complete check-in processes, assist guests with services and operations, and maintain knowledge of room types, availability, rates, and local attractions.
- Provide professional, efficient, and personalized customer service, resolving complaints and assisting with bookings and special requests.
- Complete bookings, process payments, perform cashiering duties, and ensure accurate account reconciliation.
- Supervise and train front office employees, communicate updates, and ensure adherence to service standards and safety practices.
- Oversee department operations, implement new procedures, and manage after-hours call outs and staffing levels.
- Assist the manager in maintaining quality staff levels, setting goals for guest satisfaction, and preparing management reports.
- Liaise with other departments to ensure timely task completion and assist with communication to guests.
- Manage master keys, maintain a clean reception area, and ensure knowledge of property rules and safety procedures.
- Stay informed about daily events, conferences, and activities, and communicate relevant information to team members.
- Conduct shift handovers to ensure completion of member and guest requests.

**What are we looking for in you?**
- Demonstrated experience in a hospitality environment, hotels, accommodation or similar.
- Demonstrated experience or training in a front office environment such as reception, switchboard or reservations.
- Experience in supervision of a team.
- Any events experience will be highly regarded.
- Knowledge of relevant legislative requirements impacting on parks and resort operations.
- Knowledge of and ability to maintain a safe and hygienic working environment.

**What can we offer you?**
- A position either offer on a full time or casual basis.
- A competitive salary / hourly rate plus superannuation.
- Onsite accommodation and utilities are at discounted rates.
- Generous discounts on home and car insurance, plus free roadside assistance.
- Access to a variety of Member benefits.

**About RAC**

Job ID JR103814



  • Sydney, Australia RAC Full time

    Front Office Supervisor As a Front Office Supervisor, you will play a crucial role in ensuring the smooth operation of our resort's front desk and guest services. You will be responsible for leading and supervising the front office team, overseeing daily operations, and providing exceptional service to our guests. This role is located at our Monkey Mia...


  • Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...


  • Sydney, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton,...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24062411 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...


  • Sydney, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23197056 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you curious, outgoing and warm? Pier One Sydney...


  • Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Star Sydney have an amazing opportunity for an experienced leader to join our team as a Front Office Supervisor at The Darling Hotel. In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass...


  • Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...


  • Sydney, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...


  • Sydney, Australia Oaks Hotels Full time

    Job Description We are looking to appoint a Front Office Supervisor at our Oaks Sydney Goldsbrough Suites on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available.  About the role: Guide & support the team in providing outstanding guest...


  • Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...


  • Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotel Sydney: At Four Seasons Hotel Sydney, we believe in delivering exceptional guest experiences through our commitment to luxury with genuine heart. Our team members are passionate about creating memorable stays for our guests, and we're looking for a Front Office Supervisor to join our team. As a key member of our Rooms Division,...


  • Sydney, New South Wales, Australia Marriott Full time

    Job Summary:The Front Office Manager Assistant is responsible for supporting the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budgets. This role is a key member of the front office team, contributing to the delivery of exceptional guest experiences.Key Responsibilities:Supporting Front...


  • Sydney, New South Wales, Australia Marriott International Full time

    At Marriott International, we're committed to putting people first. As a Front Office Supervisor, you'll play a vital role in delivering exceptional customer experiences and driving hotel operations.About the RoleWe're looking for a highly motivated and experienced individual to join our front office team as a supervisor. In this role, you'll be responsible...


  • Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About Stamford Hotels and Resorts">Awarded for its outstanding service and facilities, our hotel features 18th Century Louis XV and Georgian antiques, and houses one of Australia's largest private collections of fine art.Stamford Hotels and Resorts welcomes people who share our passion and who have a positive approach to simply exceptional service, as well...


  • Sydney, New South Wales, Australia Independent Collection Full time

    About The RoleAs our Front Office Supervisor, you will be the welcoming face of The Old Clare Hotel, crafting memorable guest experiences that exceed expectations.Your key responsibilities include:Greet guests with genuine warmth and guide them through check-in and check-out with seamless hospitality.Understand guests' needs and tailor their stay to ensure...


  • Sydney, New South Wales, Australia Wyndham Destinations Full time

    Customer Service Lead OpportunityWe are seeking an experienced Customer Service Lead to join our Front Office team at Wyndham Destinations. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the Reception desk.Key responsibilities include:Greeting and registering of owners and guestsProviding...


  • Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...


  • Sydney, New South Wales, Australia Marriott Full time

    Job SummaryWe are seeking a skilled and experienced Front Desk Supervisor Lead to join our team at Marriott International.About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to lead a team of front desk staff and provide exceptional service to our guests.Key ResponsibilitiesGuest Service: Provide warm welcomes,...


  • Sydney, New South Wales, Australia Independent Collection Full time

    About The Independent CollectionWe're a carefully curated selection of luxe hotels that embody the essence of hospitality, and we're looking for someone to join our team at The Old Clare Hotel in Sydney's vibrant inner-city suburb of Chippendale.Job Description:As our Front Office Supervisor, you'll be responsible for creating memorable guest experiences...