Front Office Supervisor

1 week ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Front Office Supervisor at The Darling Hotel, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in our iconic and prestigious property. You will play a crucial role in overseeing the Front Office Operations.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team.

A few of your responsibilities:

  • Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service
  • Ensure the professional and efficient operations of the Front Office team
  • Respond to guest feedback and implementing changes to prevent reoccurrence
  • Encourage a positive working relationship between departments and team

What We’re Looking For:

  • Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous
  • Knowledge in Opera Property Management System (PMS) or similar
  • Ability to work independently and take actions on guest requests appropriately
  • Second language (e.g., Mandarin or Cantonese) is advantageous
  • Flexible availability to work across a 7-day roster

About you:

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our hotel operations at the Star Sydney. Join us in making a difference.

What can we offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking + other transport options
  • Up to 30% discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

  • Front Office Supervisor

    5 months ago

    Sydney, Australia RAC Full time

    Front Office Supervisor As a Front Office Supervisor, you will play a crucial role in ensuring the smooth operation of our resort's front desk and guest services. You will be responsible for leading and supervising the front office team, overseeing daily operations, and providing exceptional service to our guests. This role is located at our Monkey Mia...

  • Front Office Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Frontline Recruitment. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the hotel front office, ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Office Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Frontline Recruitment. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the hotel front office, ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Office Supervisor

    2 months ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Frontline Recruitment. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the hotel front office, ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Office Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Front Office Supervisor OpportunityWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Frontline Recruitment. As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the hotel front office, ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Office Supervisor

    1 month ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our mission is to create unforgettable moments for our guests, residents, and partners, while fostering a culture of excellence and innovation within our...

  • Front Office Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    About Marriott InternationalWe welcome you to join our global community as a Front Office Supervisor at Sheraton Hotels & Resorts. Our associates create a sense of belonging in over 400 communities worldwide. We invite you to explore your next career opportunity with us.As a Guest Services Team Leader, you will be responsible for the smooth operation of the...

  • Front Office Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional guest experiences...

  • Front Office Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Front Office Supervisor Job DescriptionAs a Front Office Supervisor with Frontline Recruitment, you will play a vital role in creating a welcoming atmosphere and fostering a culture of service excellence among the team.Key Responsibilities:Manage all front office operations, including reception, concierge, and guest services. Lead, train, and motivate the...

  • Front Office Supervisor

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton,...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24062411 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Front Office Supervisor

    1 week ago

    Sydney, New South Wales, Australia Independent Collection Full time

    About EVTWe're a leading experience company in Australia and New Zealand, encompassing entertainment, ventures, and travel businesses. Our aim is to make a positive impact on our people, communities, and environment every day.About Independent CollectionWe're a curated selection of luxe hotels, each living up to an exacting standard to offer travellers the...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23197056 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you curious, outgoing and warm? Pier One Sydney...

  • Front Desk Supervisor

    1 month ago

    Sydney, New South Wales, Australia SOFITEL Full time

    {"Job Title": "Front Desk Supervisor", "Job Description": "Job SummaryAs a Front Desk Supervisor at Sofitel Sydney Darling Harbour, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service. You will lead a team of front desk staff, manage front office operations, and maintain high standards of service...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia RAC Full time

    Front Office Supervisor / Assistant FO Manager As a Front Office Supervisor / Assistant Front Office Manager you will be responsible for the Front Office at RAC Karri Valley Resort which is located in the South West region of WA, approximately 3.5 hours' drive from Perth and 15 minutes from Pemberton. The resort offers a range of accommodation to suit all...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Hotel Department! The Star Sydney have an amazing opportunity for an experienced leader to join our team as a Front Office Supervisor at The Darling Hotel. In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass...

  • Front Office Supervisor

    5 months ago

    Sydney, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...