Customer Service Administrator
4 weeks ago
Who is Control Insurance Solutions:
Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are passionate and focused on everything we do. We are now seeking talented customer focused motor enthusiasts to join our growing team.
Purpose of the Role
As the Customer Service Consultant, you will report into your Hire Car Team Leader within CIS. The role sees you personally engage with our customers to deliver a high-quality customer experience. You will be responsible for managing hire car bookings in line with the respective insurance policy criteria. This is primarily an inbound service environment. As a member of the CIS team, you will deliver on our ethos of ‘High Performance with High Integrity’.
The role is based in Kawana on the Sunshine Coast and is an ‘in-office’ role.
Position Accountabilities
- Takes ownership of customer hire car queries and sees these through to completion with a focus on first call resolution.
- Effectively uses technology and tools provided to administer customer cases.
- Adheres to rosters and schedules.
- Demonstrates a keenness to learn and develop by continually conducting self-analysis against key performance indicators and taking proactive steps to address gaps.
- Comply with all industry specific Acts, Codes and Regulations, as well as company policies and procedures.
- Building highly effective working relationships with key stakeholders (internal & external)
- Working collaboratively with others and actively participating in team discussions and activities in a positive and engaging way
Knowledge and Experience:
To excel in this role, you will have a continuous improvement mindset and be proficient in building and fostering good relationships with all stakeholders (internal and external). As well as:
- Customer focused with a genuine care for people
- Highly developed communication skills with the ability to adapt your style to suit different personalities
- Ability to work in a call centre environment
- Demonstrated experience in identifying customer’s needs, clarifying information, and actioning suitable outcomes
- Good multi-tasking skills, and the ability to prioritise workload in a fast-paced environment with predetermined schedules
- Team player who establishes strong working relationships and collaborates with others to achieve business goals
- A calm and composed demeanour with high levels of resilience
- The ability to receive feedback in a constructive way
- Willingness to learn and a growth mindset
Our Benefits:
- Modern office, overlooking Lake Kawana
- Clear role accountabilities and measures of success
- Be challenged and rewarded as you contribute to our business success
- Support and guidance as you grow in confidence in your new role
- Join in a variety of social and community activities
- Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance
- Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation
- Income Protection Insurance provided to all employees
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.
Thank you for your interest in Auto & General Holdings. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.
-
Customer Service Administrator
4 months ago
Kawana Waters, Australia Auto & General Insurance Full time**Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance...
-
Customer Service Administrator
1 month ago
Kawana Waters, Australia Auto & General Insurance Full time**Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...
-
Customer Service Representative
5 days ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator at Control Insurance Solutions. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesManage...
-
Customer Service Consultant
4 weeks ago
Kawana, Australia Control Insurance Solutions Full timeWho is Control Insurance Solutions: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner needs. We are...
-
Customer Service Representative
7 days ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.Key ResponsibilitiesManage customer...
-
Customer Service Representative
1 week ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.Key ResponsibilitiesManage customer...
-
Customer Service Representative
3 days ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. Our high-performance culture drives us to develop products and solutions that meet both customers and partner needs.Job Title: Customer Service AdministratorThis role sees you personally...
-
Customer Service Representative
2 weeks ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are a dynamic and innovative business that provides motor mobility related services to customers and partners. Our team is passionate about delivering high-quality customer experiences and developing solutions to meet the needs of our customers and partners.Job SummaryWe are seeking a talented and customer-focused...
-
Customer Service Representative
3 days ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. Our high-performance culture drives us to develop products and solutions that meet both customers and partner needs.Job SummaryWe are seeking a talented customer-focused motor enthusiast...
-
Customer Service Representative
1 day ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. Our high-performance culture drives us to develop products and solutions that meet both customers and partner needs.Job SummaryWe are seeking a talented customer-focused motor enthusiast...
-
Customer Service Representative
1 week ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused individual to...
-
Customer Service Representative
1 week ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused individual to...
-
Customer Service Representative
3 days ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer focused motor vehicle...
-
Customer Service Representative
2 weeks ago
Kawana Waters, Queensland, Australia Control Insurance Solutions Full timeAbout Control Insurance SolutionsWe are a dynamic and innovative business that provides accident and mobility related services to customers and partners. Our team is passionate about delivering high-quality solutions that meet the needs of our customers and partners.Purpose of the RoleAs a Customer Service Representative, you will be responsible for engaging...
-
Customer Service Consultant
3 weeks ago
Kawana Waters, Australia Auto & General Insurance Full time**Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner needs. We...
-
Telstra Retail: Part Time Customer Service
6 days ago
Kawana Waters, Australia Telstra Full timeEmployment Type Permanent Closing Date 22 Oct 2024 11:59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant KAWANA WATERS Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...
-
Glazier - Window Installer - Service Person
1 month ago
Kawana, Australia Bradnam's Windows and Doors Full timeBradnam’s Windows and Doors have an opening for a Glazier / Service Technician / Installer with a safety-first mindset to join our inclusive team at our Rockhampton branch. This Monday to Friday permanent position is offered on day shift, with an exceptional shift pattern providing you with more time to focus on what’s important to you. About...
-
Glazier - Window Installer - Service Person
1 month ago
Kawana, Australia Bradnam's Windows and Doors Full timeRockhampton QLD, AustraliaBradnam’s Windows and Doors have an opening for a Glazier / Service Technician / Installer with a safety-first mindset to join our inclusive team at our Rockhampton branch. This Monday to Friday permanent position is offered on day shift, with an exceptional shift pattern providing you with more time to focus on what’s...
-
Claims Service Specialist
2 weeks ago
Kawana Waters, Queensland, Australia Auto & General Full timeJob Summary:We are seeking a highly skilled Claims Service Specialist to join our team at Auto & General. As a key member of our claims team, you will be responsible for delivering exceptional claims service to our customers.Key Responsibilities:Determine proper policy coverage to conclude, investigate, evaluate and negotiate assigned casesProvide superior...
-
Armoured Vehicle Operator
6 months ago
Kawana, Australia Prosegur Full timeOperating since , Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture of...