Customer Service Representative

2 months ago


Kawana Waters, Queensland, Australia Control Insurance Solutions Full time
About Control Insurance Solutions

We are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.

Job Summary

We are seeking a talented customer-focused individual to join our growing team. As a Customer Service Consultant, you will engage with our customers to deliver a high-quality customer experience, managing towing and assistance request calls, and assisting customers through their mobility assistance journey.

Key Responsibilities
  • Manage incoming calls from end-to-end, focusing on first-call resolution
  • Work collaboratively with the team, actively contributing to a positive and engaging work environment
  • Build highly effective relationships with internal and external stakeholders
  • Comply with industry-specific Acts, Codes, and Regulations, as well as company policies and procedures
Requirements
  • An understanding or interest in motor vehicles
  • Experience in a customer-focused role with a genuine care for helping people
  • Highly developed communication skills, adaptable, able to multitask and prioritize workload in a busy environment
  • Ability to work in a call centre environment
  • Demonstrated experience in identifying customer needs, clarifying information, and actioning suitable outcomes
  • Demonstrated ability to build strong working relationships and collaborate with others
What We Offer
  • A modern office with a great work environment
  • Clear role accountabilities and measures of success
  • Opportunities for growth and development
  • A supportive team environment
  • Discounts across a range of providers
  • Income Protection Insurance provided to all employees


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