Customer Service Administrator

3 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**Who is Control Insurance Solutions**:
Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are passionate and focused on everything we do. We are now seeking talented customer focused motor enthusiasts to join our growing team.

**Purpose of the Role**

As the Customer Service Consultant, you will report into your Hire Car Team Leader within CIS. The role sees you personally engage with our customers to deliver a high-quality customer experience. You will be responsible for managing hire car bookings in line with the respective insurance policy criteria. This is primarily an inbound service environment. As a member of the CIS team, you will deliver on our ethos of ‘High Performance with High Integrity’.

The role is based in Kawana on the Sunshine Coast and is an ‘in-office’ role.

**Position Accountabilities**
- Takes ownership of customer hire car queries and sees these through to completion with a focus on first call resolution.
- Effectively uses technology and tools provided to administer customer cases.
- Adheres to rosters and schedules.
- Demonstrates a keenness to learn and develop by continually conducting self-analysis against key performance indicators and taking proactive steps to address gaps.
- Comply with all industry specific Acts, Codes and Regulations, as well as company policies and procedures.
- Building highly effective working relationships with key stakeholders (internal & external)
- Working collaboratively with others and actively participating in team discussions and activities in a positive and engaging way

**Knowledge and Experience**:
To excel in this role, you will have a continuous improvement mindset and be proficient in building and fostering good relationships with all stakeholders (internal and external). As well as:

- Customer focused with a genuine care for people
- Highly developed communication skills with the ability to adapt your style to suit different personalities
- Ability to work in a call centre environment
- Demonstrated experience in identifying customer’s needs, clarifying information, and actioning suitable outcomes
- Good multi-tasking skills, and the ability to prioritise workload in a fast-paced environment with predetermined schedules
- Team player who establishes strong working relationships and collaborates with others to achieve business goals
- A calm and composed demeanour with high levels of resilience
- The ability to receive feedback in a constructive wayWillingness to learn and a growth mindset

**Our Benefits**:

- Modern office, overlooking Lake Kawana
- Clear role accountabilities and measures of success
- Be challenged and rewarded as you contribute to our business success
- Support and guidance as you grow in confidence in your new role
- Join in a variety of social and community activities
- Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance
- Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation
- Income Protection Insurance provided to all employees**Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.

  • Customer Service Administrator

    5 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance...

  • Customer Service Professional

    2 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleAs a Customer Service Consultant at Control Insurance Solutions, you will play a crucial part in delivering exceptional customer experiences and providing top-notch support to our clients. Your primary focus will be on managing hire car bookings, ensuring seamless communication, and resolving any queries or issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesManage hire car bookings in...

  • Customer Service Representative

    1 month ago

    Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused motor vehicle...

  • Customer Service Consultant

    4 weeks ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Customer Service Specialist

    3 weeks ago

    Kawana Waters, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.Key ResponsibilitiesManage customer hire...

  • Customer Service Consultant

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner needs. We...

  • Telstra Retail: Part Time Customer Service

    2 months ago

    Kawana Waters, Australia Telstra Full time

    Employment Type Permanent Closing Date 22 Oct 2024 11:59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant KAWANA WATERS Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Customer Service Administrator

    4 weeks ago

    Burleigh Waters, Australia Tan Lounge Full time

    _**Join one of the most unique, fast paced and exciting businesses in Australia - Tan Lounge! Ever wanted to be able to tan 24/7? Well now you can. Tan Lounge is Australia’s first luxury spray tanning lounge that grants members access 24/7 and allows non-members to tan from 8am - 8pm, 7 days per week.**_ As part of the businesses substantial growth over...

  • Customer Service Administrator

    5 months ago

    Burleigh Waters, Australia Tan Lounge Full time

    _**Join one of the most unique, fast paced and exciting businesses in Australia - Tan Lounge! Ever wanted to be able to tan 24/7? Well now you can. Tan Lounge is Australia’s first luxury spray tan lounge that grants members access 24/7 and allows non-members to tan from 8am - 8pm, 7 days per week.**_ As part of the businesses substantial growth over the...

  • Customer Service Consultant

    4 weeks ago

    Kawana, Australia Auto & General Full time

    Who is Control Insurance Solutions: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Customer Service Consultant

    2 months ago

    Kawana, Australia Control Insurance Solutions Full time

    Who is Control Insurance Solutions: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner needs. We are...

  • Hospitality Services Officer

    4 weeks ago

    Kawana Waters, Queensland, Australia Opal Healthcare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Kawana Waters Care Community. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our residents, ensuring their comfort and well-being in a warm and welcoming environment.Key...

  • Hospitality Services Officer

    4 weeks ago

    Kawana Waters, Queensland, Australia Opal Healthcare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Kawana Waters Care Community.As a Hospitality Services Officer, you will be responsible for providing exceptional customer service to our residents, assisting with food preparation and serving meals, housekeeping of rooms and common areas, and laundry...

  • Window Installation and Service Professional

    3 weeks ago

    Kawana Waters, Queensland, Australia Bradnam's Windows and Doors Full time

    At Bradnam's Windows and Doors, we're seeking a skilled Window Installation and Service Professional to join our team in Emerald, QLD. As a key member of our team, you'll be responsible for installing and servicing our range of products with a focus on safety and quality.About the RoleThis is a full-time, permanent position with a competitive salary and...

  • Equipment Service Team Lead

    3 weeks ago

    Kawana Waters, Queensland, Australia Onsite Rentals Full time

    About the RoleAs a Team Leader at Onsite Rentals, you will be responsible for leading the service team to ensure equipment inspections, servicing, and repairs are completed to a high standard. This role offers a challenging and diverse work environment, with opportunities to work on a variety of tasks both on and off the tools.Key ResponsibilitiesCoordinate...

  • Team Leader

    1 month ago

    Kawana Waters, Queensland, Australia Onsite Rentals Full time

    About the RoleAs a Team Leader at Onsite Rentals, you will be responsible for leading the service team to ensure equipment inspections, servicing, and repairs are completed to a high standard. This challenging and diverse role offers a variety of work, both on and off the tools.Key ResponsibilitiesCoordinate equipment servicing and repairs in line with...

  • Window Installation and Service Technician

    3 weeks ago

    Kawana Waters, Queensland, Australia Bradnam's Windows and Doors Full time

    About the OpportunityWe are seeking a skilled Service Technician and Installer to join our team at Bradnam's Windows and Doors in Emerald, QLD. As a Service Technician and Installer, you will be responsible for installing and servicing our range of aluminium windows and doors, ensuring a high level of quality and safety in your work.Key...

  • Window Installation and Service Professional

    3 weeks ago

    Kawana Waters, Queensland, Australia Bradnam's Windows and Doors Full time

    At Bradnam's Windows and Doors, we're seeking a skilled Window Installation and Service Professional to join our team in Emerald, QLD. As a key member of our team, you'll be responsible for installing and servicing our range of aluminium windows and doors, ensuring a high level of quality and safety in your work.About the RoleAssist with onsite measures of...

  • Aluminium Window Installer

    3 weeks ago

    Kawana Waters, Queensland, Australia Bradnam's Windows and Doors Full time

    About the OpportunityWe are seeking a skilled Glazier / Service Technician / Installer to join our team at Bradnam's Windows and Doors in Rockhampton QLD, Australia.This permanent position is offered on a day shift, Monday to Friday, with a focus on delivering a quality service to our valued customers in the Rockhampton area.Key ResponsibilitiesAssist with...