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Customer Service Representative

2 months ago

Kawana Waters, Queensland, Australia Control Insurance Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.

Key Responsibilities
  • Manage customer hire car queries and resolve issues efficiently, with a focus on first call resolution.
  • Utilize technology and tools to administer customer cases, ensuring accurate and timely resolutions.
  • Adhere to rosters and schedules, maintaining a high level of productivity and efficiency.
  • Continuously develop skills and knowledge by analyzing performance metrics and implementing proactive improvements.
  • Comply with industry-specific regulations, company policies, and procedures.
  • Build strong relationships with internal and external stakeholders, fostering a collaborative and supportive work environment.
Requirements
  • Customer-focused mindset with a genuine care for people.
  • Excellent communication skills, with the ability to adapt to diverse personalities and situations.
  • Experience in a call centre environment, with a proven track record of delivering high-quality customer experiences.
  • Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
  • Team player with a strong ability to collaborate, establish relationships, and achieve business goals.
  • Calm and composed demeanor, with high levels of resilience and adaptability.
  • Willingness to learn, grow, and develop skills in a dynamic and supportive environment.
What We Offer
  • Modern office space with a collaborative and inclusive work environment.
  • Clear role accountabilities and measurable success criteria.
  • Opportunities for growth, development, and career advancement.
  • Supportive team and leadership, with a focus on employee well-being and success.
  • Competitive salary and benefits package, including employee discounts and perks.