Customer Service Consultant

4 months ago

Kawana Waters, Australia Auto & General Insurance Full time

**Who is Control Insurance Solutions**:
Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner needs. We are passionate and focused on everything we do. We are now seeking talented customer focused motor vehicle enthusiasts to join our growing team.

**Purpose of the Role
You will be engaging with our customers to deliver a high-quality customer experience, managing towing and assistance request calls, managing cases from end-to-end and assisting customers through their mobility assistance journey.

**Position Accountabilities
- Focusing on first-call resolution, manage incoming calls from end-to-end
- Work collaboratively with the team, actively contributing to the team in a positive & engaging way
- Build highly effective relationships with both internal and external stakeholdersComply with all industry specific Acts, Codes and Regulations, as well as all company policies & procedures

**Knowledge and Experience:
- An understanding or interest in motor vehicles
- Experience in a customer focused role with a genuine care for helping people
- Highly developed communication skills, adaptable, able to multitask and prioritise workload in a busy environment
- Ability to work in a call centre environment
- Demonstrated experience in identifying customer’s needs, clarifying information, and actioning suitable outcomes
- Demonstrated ability to build strong working relationships & collaborate with others

**Our Benefits**:

- Modern office, overlooking Lake Kawana
- Clear role accountabilities and measures of success
- Be challenged and rewarded as you contribute to our business success
- Support and guidance as you grow in confidence in your new role
- Join in a variety of social and community activities
- Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, accommodation and insurance providers.Income Protection Insurance provided to all employees**Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.

S-DNI #LI-DNI

  • Customer Service Consultant

    3 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Customer Service Consultant

    1 month ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Customer Service Administrator

    7 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance...

  • Customer Service Administrator

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Customer Service Administrator

    5 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Telstra Retail: Part Time Customer Service

    4 months ago

    Kawana Waters, Australia Telstra Full time

    Employment Type Permanent Closing Date 22 Oct 2024 11:59pm Job Title Telstra Retail: Part Time Customer Service & Sales Consultant KAWANA WATERS Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Roadside Assistance

    4 days ago

    Kawana Waters, Australia Auto & General Insurance Full time

    ticket has been lodged to align salary with other consultant roles. (Insurance) Consulting customers regarding support of various products, conducting product demonstrations and maintaining general after-sales support.

  • Home Claims Consultant

    1 month ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **The role**: Do you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Consultant. In this role, you will help customers with their home insurance claims and provide excellent service. If you like building relationships, solving problems, and giving great service, this job is perfect for you! As a...

  • Invoicing & Payments Consultant

    1 month ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance...

  • Roadside Assistance

    9 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    (Insurance) Consulting customers regarding support of various products, conducting product demonstrations and maintaining general after-sales support.

  • Sales Consultant Pet Insurance

    3 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About the Role**: As our new Consultant, you will be required to sell, add value, and retain Pet Health Insurance products whilst providing exceptional customer service and meeting and exceeding sales targets. **Position Accountabilities**: - Communicate with customers via digital chat, outbound and inbound calls - Secure sales from customers who have...

  • Invoicing & Payments Consultant

    1 month ago

    Kawana Waters, Australia Auto & General Insurance Full time

    13 month secondment - maternity leave backfill **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and...

  • Motor Claims Consultant

    8 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The role** When accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation. **This very important role provides you the opportunity to**: - Open the door to your new career in the insurance...

  • Home Claims Consultant Kawana

    7 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Home...

  • Team Leader Motor Claims

    7 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **The Role**: An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst...

  • Roadside Assistance

    2 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Roadside Assistance

    7 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance...

  • Roadside Assistance

    1 month ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Roadside Assistance

    4 days ago

    Kawana Waters, Australia Auto & General Holdings Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are...

  • Roadside Assistance Team Leader

    4 months ago

    Kawana Waters, Australia Auto & General Insurance Full time

    **Who is Control Insurance Solutions**: Control Insurance Solutions (CIS) is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner...