Current jobs related to Customer Service Representative - Kawana Waters, Queensland - Control Insurance Solutions


  • Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are a dynamic and innovative business that provides accident and mobility related services to customers and partners. Our team is passionate about delivering high-quality solutions that meet the needs of our customers and partners.Purpose of the RoleAs a Customer Service Representative, you will be responsible for engaging...


  • Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesManage hire car bookings in...


  • Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused individual to...


  • Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused individual to...


  • Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused motor vehicle...


  • Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer focused motor vehicle...


  • Kawana Waters, Queensland, Australia Control Insurance Solutions Full time

    About Control Insurance SolutionsWe are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.Job SummaryWe are seeking a talented customer-focused motor vehicle...


  • Kawana Waters, Queensland, Australia Auto & General Full time

    About the RoleAs a Customer Service Consultant at Control Insurance Solutions, you will play a crucial part in delivering exceptional customer experiences and providing top-notch support to our clients. Your primary focus will be on managing hire car bookings, ensuring seamless communication, and resolving any queries or issues that may arise.Key...


  • Kawana Waters, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.Key ResponsibilitiesManage customer hire...


  • Burleigh Waters, Queensland, Australia Bunnings Full time

    At Bunnings, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences. Our Burleigh store is seeking casual team members to join our crew in all departments, supporting a friendly and helpful service to every customer who walks through our doors. If you're passionate about making a positive difference, we want to hear from...


  • Biggera Waters, Queensland, Australia Guzman Y Gomez Full time

    At Guzman y Gomez Mexican Kitchen, we're passionate about serving the freshest fast food with the best local ingredients. As a Crew member, you'll be the face of our brand, providing exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Take orders, greet customers, and maintain a clean and welcoming...


  • Biggera Waters, Queensland, Australia Probe CX Full time

    At Probe CX, we strive for excellence in customer service. We're passionate about providing exceptional experiences and believe in the importance of building strong relationships with our clients.As a Customer Solutions Specialist, you will be responsible for handling inbound calls regarding client enquiries. Your role will involve solving complex issues,...

  • Warehouse Assistant

    4 days ago


    Kawana Waters, Queensland, Australia Reece Group Full time

    We are seeking a skilled and enthusiastic Part-Time Warehouse/Delivery Driver to join our team in Rockhampton. In this role, you will be responsible for delivering exceptional customer service, providing information about products, and undertaking various tasks to keep the branch running smoothly.About the RoleYou will work as part of the Trade Counter team...


  • Biggera Waters, Queensland, Australia The NRMA Full time

    Job Title: Front Office Guest Services RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Guest Services Representative. As a key member of our front office team, you will be responsible for ensuring the highest possible standards in guest services, providing a warm and welcoming...


  • Kawana Waters, Queensland, Australia Opal Healthcare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Kawana Waters Care Community. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our residents, ensuring their comfort and well-being in a warm and welcoming environment.Key...


  • Kawana Waters, Queensland, Australia Opal Healthcare Full time

    About the RoleWe are seeking a skilled and enthusiastic Hospitality Services Officer to join our team at Kawana Waters Care Community.As a Hospitality Services Officer, you will be responsible for providing exceptional customer service to our residents, assisting with food preparation and serving meals, housekeeping of rooms and common areas, and laundry...


  • Kawana Waters, Queensland, Australia Onsite Rentals Full time

    ### Job Title: Team Leader #### Job Summary We are seeking a highly skilled and experienced Team Leader to join our team at Onsite Rental Group. As a Team Leader, you will be responsible for leading a team of technicians to ensure equipment inspections, servicing, and repairs are completed to a high standard. #### Key Responsibilities * Coordinate...


  • Kawana Waters, Queensland, Australia Bradnam's Windows and Doors Full time

    At Bradnam's Windows and Doors, we're seeking a skilled Window Installation and Service Professional to join our team in Emerald, QLD. As a key member of our team, you'll be responsible for installing and servicing our range of products with a focus on safety and quality.About the RoleThis is a full-time, permanent position with a competitive salary and...


  • Kawana Waters, Queensland, Australia Onsite Rentals Full time

    About the RoleAs a Team Leader at Onsite Rentals, you will be responsible for leading the service team to ensure equipment inspections, servicing, and repairs are completed to a high standard. This role offers a challenging and diverse work environment, with opportunities to work on a variety of tasks both on and off the tools.Key ResponsibilitiesCoordinate...

  • Team Leader

    4 weeks ago


    Kawana Waters, Queensland, Australia Onsite Rentals Full time

    About the RoleAs a Team Leader at Onsite Rentals, you will be responsible for leading the service team to ensure equipment inspections, servicing, and repairs are completed to a high standard. This challenging and diverse role offers a variety of work, both on and off the tools.Key ResponsibilitiesCoordinate equipment servicing and repairs in line with...

Customer Service Representative

2 months ago


Kawana Waters, Queensland, Australia Control Insurance Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.

Key Responsibilities
  • Manage customer hire car queries and resolve issues efficiently, with a focus on first call resolution.
  • Utilize technology and tools to administer customer cases, ensuring accurate and timely resolutions.
  • Adhere to rosters and schedules, maintaining a high level of productivity and efficiency.
  • Continuously develop skills and knowledge by analyzing performance metrics and implementing proactive improvements.
  • Comply with industry-specific regulations, company policies, and procedures.
  • Build strong relationships with internal and external stakeholders, fostering a collaborative and supportive work environment.
Requirements
  • Customer-focused mindset with a genuine care for people.
  • Excellent communication skills, with the ability to adapt to different personalities and situations.
  • Experience in a call centre environment, with a proven track record of delivering high-quality customer experiences.
  • Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
  • Team player with strong interpersonal skills, able to establish positive working relationships and collaborate with others to achieve business goals.
  • Calm and composed demeanor, with high levels of resilience and adaptability.
  • Ability to receive feedback and implement constructive changes.
  • Willingness to learn and grow, with a growth mindset and a passion for continuous improvement.
What We Offer
  • Modern office environment with a collaborative and dynamic team culture.
  • Clear role accountabilities and measures of success, ensuring transparency and accountability.
  • Opportunities for growth and development, with a focus on employee empowerment and autonomy.
  • Competitive salary and benefits package, including employee discounts on insurance and other perks.
  • Supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.