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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our Hire Car Team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hire car bookings in line with insurance policy criteria.
Key Responsibilities- Manage customer hire car queries and resolve issues efficiently, with a focus on first call resolution.
- Utilize technology and tools to administer customer cases, ensuring accurate and timely resolutions.
- Adhere to rosters and schedules, maintaining a high level of productivity and efficiency.
- Continuously develop skills and knowledge by analyzing performance metrics and implementing proactive improvements.
- Comply with industry-specific regulations, company policies, and procedures.
- Build strong relationships with internal and external stakeholders, fostering a collaborative and supportive work environment.
- Customer-focused mindset with a genuine care for people.
- Excellent communication skills, with the ability to adapt to different personalities and situations.
- Experience in a call centre environment, with a proven track record of delivering high-quality customer experiences.
- Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment.
- Team player with strong interpersonal skills, able to establish positive working relationships and collaborate with others to achieve business goals.
- Calm and composed demeanor, with high levels of resilience and adaptability.
- Ability to receive feedback and implement constructive changes.
- Willingness to learn and grow, with a growth mindset and a passion for continuous improvement.
- Modern office environment with a collaborative and dynamic team culture.
- Clear role accountabilities and measures of success, ensuring transparency and accountability.
- Opportunities for growth and development, with a focus on employee empowerment and autonomy.
- Competitive salary and benefits package, including employee discounts on insurance and other perks.
- Supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.