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Customer Service Representative
2 months ago
We are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. Our high-performance culture drives us to develop products and solutions that meet both customers and partner needs.
Job SummaryWe are seeking a talented customer-focused motor enthusiast to join our growing team as a Customer Service Consultant. As a key member of our Hire Car Team, you will personally engage with our customers to deliver a high-quality customer experience, managing hire car bookings in line with insurance policy criteria.
Key Responsibilities- Take ownership of customer hire car queries and resolve them efficiently.
- Effectively utilize technology and tools to administer customer cases.
- Adhere to rosters and schedules.
- Continuously develop skills by analyzing performance indicators and addressing gaps.
- Comply with industry-specific Acts, Codes, and Regulations, as well as company policies and procedures.
- Build strong relationships with internal and external stakeholders.
- Collaborate with the team to achieve business goals.
- Customer-focused with a genuine care for people.
- Excellent communication skills with adaptability.
- Experience in a call centre environment.
- Ability to identify customer needs and clarify information.
- Good multi-tasking skills and prioritization.
- Team player with strong working relationships.
- Calm and composed demeanor with resilience.
- Ability to receive feedback constructively.
- Willingness to learn and grow.
- Modern office with a great work environment.
- Clear role accountabilities and measures of success.
- Opportunities for growth and development.
- Support and guidance in your new role.
- Employee discounts on various services.