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Customer Service Representative

2 months ago

Kawana Waters, Queensland, Australia Control Insurance Solutions Full time
About Control Insurance Solutions

We are an innovative business located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. Our high-performance culture drives us to develop products and solutions that meet our customer and partner needs.

Job Summary

We are seeking a talented customer focused motor vehicle enthusiast to join our growing team. As a Customer Service Consultant, you will engage with our customers to deliver a high-quality customer experience, managing towing and assistance request calls, managing cases from end-to-end and assisting customers through their mobility assistance journey.

Key Responsibilities
  • Focusing on first-call resolution, manage incoming calls from end-to-end
  • Work collaboratively with the team, actively contributing to the team in a positive & engaging way
  • Build highly effective relationships with both internal and external stakeholders
  • Comply with all industry specific Acts, Codes and Regulations, as well as all company policies & procedures
Requirements
  • An understanding or interest in motor vehicles
  • Experience in a customer focused role with a genuine care for helping people
  • Highly developed communication skills, adaptable, able to multitask and prioritise workload in a busy environment
  • Ability to work in a call centre environment
  • Demonstrated experience in identifying customer's needs, clarifying information, and actioning suitable outcomes
  • Demonstrated ability to build strong working relationships & collaborate with others
What We Offer
  • Modern office, overlooking Lake Kawana
  • Clear role accountabilities and measures of success
  • Be challenged and rewarded as you contribute to our business success
  • Support and guidance as you grow in confidence in your new role
  • Join in a variety of social and community activities
  • Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, accommodation and insurance providers.
  • Income Protection Insurance provided to all employees