Onboarding Officer

4 weeks ago

Eight Mile Plains, Australia Petra Grum Full time

Are you passionate about creating seamless client experiences? Allinto is seeking a dedicated Onboarding Officer to be the crucial point of contact for prospective clients, their families, and representatives. In this role, you will manage the client onboarding journey from pre-engagement to service delivery, ensuring a smooth and efficient process.

About the role
This is a part-time role, approximately 30 hours a week (spread across Monday to Friday), based in Greater Sydney, and offered as a fully remote position. Due to significant growth, we are expanding our team to support a high volume of clients transitioning to Allinto. In the first few months, your focus will be on ensuring a seamless transition and onboarding process for new clients, collaborating closely with clients and Support Coordinators to make their experience with us smooth and supportive. Once this transition phase is completed, you will move into overseeing day-to-day onboarding activities and managing ongoing client support needs.

Key Responsibilities

  • Efficiently onboard new clients
  • Ensure completion of service agreements
  • Resolve client and Support Coordinators throughout the transition process
  • Maintain accurate and up-to-date client case files
  • Administer daily onboarding tasks and client activities
  • Provide general support and collaborate with Regional Lead team
  • Assist with administrative tasks related to the support coordination function
  • Contribute to the development of work methods and undertake simple projects

Skills & Experience:

  • Administration experience
  • Advanced computer skills, including a high level of proficiency with Microsoft Office Suite (Word, Excel)
  • Ability to quickly adapt to learning new processes
  • Strong written and verbal communication skills
  • Basic understanding of NDIS (advantage)

Requirements
The successful candidate will have or be willing to obtain;

  • Driver’s Licence
  • Working with Children Check (WWCC)
  • NDIS Worker Screening Clearance
  • NDIS Worker Orientation Module certificate
  • CPR + First Aid certificate

Benefits for you:

  • Supportive Training and Learning Environment: Benefit from on-the-job training and a buddy program to help you develop your skills and confidence in the role.
  • Professional Development: Take advantage of opportunities for ongoing professional growth and career advancement.
  • Salary Packaging: Increase your take-home pay through flexible salary packaging options.
  • Employee Assistance Program: Access confidential support and counselling services through our EA Program.
  • Employee Referral Scheme: Benefit from our referral program with rewards for recommending new team members.
  • Retail Discounts: Enjoy exclusive discounts at hundreds of retailers to save on everyday purchases.

About Us
At Allinto, we are dedicated to making a positive impact in the lives of individuals and communities. Our collective passion lies in enhancing the lives of those living with disabilities and mental health challenges.

Our team consists of over 40 experts located across Queensland, Melbourne, and NSW. We offer Support Coordination, Psychosocial Recovery Coaching, and Case Management services. Supporting one another and sharing knowledge is central to our mission, as it empowers us to provide even better support to our clients.

Apply Now
To become a great addition to our team click apply now and submit your resume outlining your qualifications and experience. To find out more visit www.allinto.org.au or email talent@multicapgroup.org.au

Allinto acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.

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