Customer Support Representative

5 months ago


Eight Mile Plains, Australia Simpro Software Full time

An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a **Brisbane-based** role. To be considered, you must be eligible to work legally in Australia on a full-time basis.

**First Things First, What We Can Offer You?**
- Delicious daily, free, chef prepared lunch on site (yes)
- Fully equipped, free gym on site
- Second-to-none onboarding and product training
- Hybrid work arrangements after qualifying period
- Ground-breaking parental leave entitlements
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development
- Plus a range of other AMAZING benefits & perks

**Who Are We?**
- Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You'll Do**
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement.

**What You’ll Bring**
- Demonstrated problem solving skills
- A high level of interpersonal abilities (we would like to hear more about these)
- An ability to work collaboratively, with a positive attitude
- Very strong attention to detail
- Willingness to get in and get the job done
- Prior experience with the suite of Simpro products would be beneficial, but not essential.

**Core Values Required of all Simpro Employees**

We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Understand**:

- ** We Care**:

- ** We Have Fun**

Mtpj0Zt90W



  • Eight Mile Plains, Australia Simpro Full time

    First Things First - What We Can Offer You - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer leave days - Public holiday exchange - And a range of other fantastic...


  • Eight Mile Plains, Australia Cook Group Full time

    Overview: Full Time, 6-month Fixed Term opportunity Values focused culture that encourages accountability, autonomy and collaboration Hybrid Work Status Location - Eight Mile Plains Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be...


  • Eight Mile Plains, Australia Cook Group Full time

    Overview: **Part Time (3 Days, 24 Hours per week)** **24 Month Fixed Term Opportunity** **Location - **Eight Mile Plains Reporting to the Customer Support Team Leader, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia ensuring that an excellent standard of service and...


  • Eight Mile Plains, Queensland, Australia Tabcorp Full time

    About the Role: We are seeking a talented Customer Service Representative to join our team at Tabcorp, Australia's leading gambling entertainment company. As a key member of our operations team, you will be responsible for providing exceptional customer service to our gaming venues and ensuring seamless day-to-day operations.Key Responsibilities:Provide...


  • Eight Mile Plains, Queensland, Australia Sunstate Kirby Full time

    Unlock Your Sales PotentialWe are seeking a talented Sales and Customer Service Representative to join our team at Sunstate Kirby. As a Sales Representative, you will be responsible for building strong relationships with our customers and driving sales growth.What You Will LearnSales techniques and strategiesCustomer service best practicesLeadership skills...


  • Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...


  • Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our...


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleAs a Customer Experience Representative at RACQ, you will be the first point of contact for our members on the phones. Your role is to offer tailored solutions across our range of products and services, providing a positive experience for our customers. You will work closely with the member to understand their unique needs and communicate...


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our Member Engagement team at RACQ. As a key point of contact for our members, you will be responsible for providing exceptional customer service and support across our range of products and services.Key ResponsibilitiesEngage with members in a professional...


  • Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Member Engagement team. As a key point of contact for our members, you will provide tailored solutions across our range of products and services.Key ResponsibilitiesEngage members with empathy and understanding, focusing on their unique needs.Communicate effectively to meet...


  • Eight Mile Plains, Queensland, Australia Sunstate Kirby Full time

    Unlock Your Potential with Sunstate KirbyWe are seeking highly motivated and ambitious individuals to join our team as Sales Representatives. As a Sales Representative, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.What You Will Learn:Sales and...


  • Eight Mile Plains, Queensland, Australia Sunstate Kirby Full time

    We are seeking a highly motivated Sales Representative to join our team at Sunstate Kirby. As a Sales Representative, you will be responsible for developing and maintaining relationships with customers, identifying new business opportunities, and driving sales growth.Key responsibilities include:Developing and executing sales strategies to meet or exceed...


  • Eight Mile Plains, Queensland, Australia Sunstate Kirby Full time

    Unlock Your Potential with Sunstate KirbyWe are seeking highly motivated and ambitious individuals to join our team as Sales Representatives. As a Sales Representative, you will be responsible for developing and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.What You Will Learn:Sales and...


  • Eight Mile Plains, Queensland, Australia Sunstate Kirby Full time

    Unlock Your Sales PotentialWe are seeking a talented Sales Representative to join our team at Sunstate Kirby. As a Sales Representative, you will play a key role in driving business growth and delivering exceptional customer experiences.Key Responsibilities:Develop and execute sales strategies to achieve business objectivesBuild and maintain strong...


  • Eight Mile Plains, Queensland, Australia Nutrien Full time

    About the Opportunity:We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Officer. In this role, you will provide exceptional support to our customers, ensuring prompt and accurate processing of orders, handling customer inquiries, and resolving supply issues.Your Key...


  • Eight Mile Plains, Queensland, Australia Nutrien Full time

    About the Opportunity:We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Officer.As a key member of our team, you will be responsible for providing exceptional customer service and support to our Independent Customers, ensuring prompt and accurate processing of customer orders, handling...


  • Eight Mile Plains, Queensland, Australia Sunstate Kirby Full time

    We are expanding our business and seeking a highly motivated individual to join our team as a Sales Representative.As a Sales Representative, you will have the opportunity to learn and develop your skills in sales, customer service, leadership, and team building.We provide comprehensive training at every level of our business and offer genuine opportunities...


  • Eight Mile Plains, Australia Arthrex Full time

    **Date**:Sep 2, 2024 **Location**: AUS - QLD - Brisbane, QLD, AU, 4113 **Company**:Arthrex - Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better._ **Sales...


  • Eight Mile Plains, Australia Cook Group Full time

    Overview: **Location - **Brisbane, Eight Mile Plains **Permanent Full Time** **Hybrid **work roster available We are looking for a highly organised, reliable and self-motivated individual to join our customer support team. Reporting to the Customer Support Manager, this role is responsible for overseeing daily Customer Support activities and working with...


  • Eight Mile Plains, Queensland, Australia Logicalis Australia Full time

    Job Title: Customer Experience Support SpecialistThe Customer Experience Support Specialist will provide technical support for all customer-facing technology issues and requests. The role will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues.Key Responsibilities:Provide...