Claims Management Officer

4 months ago

Eight Mile Plains, Australia RACQ Full time

**Claims Management Officer **(**Job Number**:2400016O**)**

**Description**

***Claims Management Officer - Motor**

At RACQ, we’re dedicated to delivering unparalleled service to our valued members. We stand by our commitment to assist with ease, trust and empathy at our members time of need. Our values and passion lie in creating an environment where every team member can excel, perform at their highest potential, and genuinely enjoy their work every day.

**About the role**
- Role commencing 14th October with interviews taking place on 26th September
- $31.62 commencement rate + superannuation + penalty rates
- Full Time 37.5 hours per week, rostered over a 7-day working week
- Rotational rosters between 7am-7:15pm Monday to Friday and 8:30am to 5:15pm Saturday and Sunday
- To ensure we set you up for success and give you all the support you need you will be required to be onsite at our Eight Mile Plains office - WFH options can be discussed at 3-6 months.

**Why work with RACQ Motor Claims?**

**Empowerment to make a difference**: In this role, you will be empowered to proactively manage claims, ensuring a seamless experience for our members. Whether it’s lodging a claim or overseeing an existing one, by fulfilling our members needs, you’ll be making a positive impact on people’s lives.

**Diverse and supportive environment**: Working with us means stepping into a fast-paced environment where you’ll encounter diverse challenges, meet new people, and continuously expand your knowledge and skills. You will be well supported through our bespoke onboarding programme tailored to your specific needs, ensuring a personalised and effective experience. We are also committed to providing you with on-the-job support, ensuring you feel confident and capable in your role and provide access to ongoing training for your continued growth and development.

**Thriving as One Team**: At RACQ, we thrive on our strong values, inclusive culture, and forward-looking vision. We believe in fostering a collaborative environment where everyone contributes to our collective success.

**About you**:
**Customer Centred Mindset**: You have a genuine desire to help others and a proven track record of providing exceptional customer service.

**Adaptability**: Thriving in a fast-paced environment, you’re someone who embraces change, builds meaningful relationships with colleagues, and brings a strong work ethic to the table

**Transferable Skills**:If you have experience in Insurance and/or Claims, we would love to hear from you. However, you do not need specific Insurance or Claims related experience for this role. If you have a background in hospitality or retail and aspire to transition into the corporate sector, this role could be your gateway.

**Required skills**: Strong time management, problem solving, negotiation, and interpersonal communication skills (including managing emotionally charged situations) are essential for this role.

**Eager learner**: You are enthusiastic about learning, have excellent phone etiquette, and approach challenges with a can-do attitude.

**Motivation to excel**: We’re seeking individuals with a desire to excel. Your passion for achieving and surpassing goals will be the driving force behind your success at RACQ.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
- A range of flexible working and leave

  • Claims Management Officer

    7 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer** **(** **Job Number**: **230001M5** **)** **Description** **Claims Management Officer - Property** **About the role** We are seeking highly motivated, resilient, reliable, positive customer service professionals to join the Property Claims team. Customer service and a desire to help is key. Applicants who love to help others,...

  • Claims Management Officer

    6 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer** **(** **Job Number**: **2300018P** **)** **Description** **Claims Management Officer - Pet Claims** We have an exciting opportunity for animal lovers to join our Pet Insurance Claims’ team. In this role you are empowered to proactively manage claims, end to end, ensuring our members have a positive experience in their time...

  • Claim Management Officer

    6 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claim Management Officer **(**Job Number**:240000HM**)** **Description** **Motor Claims Recovery Officer** We are seeking experienced individuals with strong recovery or complex motor claims management experience to join our results-driven, outcome focused team. You will be responsible for the identification and management of recovery opportunities,...

  • Claims Management Officer

    6 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer** **(** **Job Number**: **2300019T** **)** **Description** **Claims Management Officer - Motor Claims** **About the role** - Commencing 4th October - $30.63 commencement rate + superannuation + penalty rates - Full Time 37.5 hours per week, rostered over a 7-day working week - Rotational rosters between 7am-7:15pm Monday to...

  • Claims Management Officer

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer**(**Job Number**:240001R8**)** **Description** **Claims Management Officer - Motor** At RACQ, we’re dedicated to delivering unparalleled service to our valued members. We stand by our commitment to assist with ease, trust and empathy at our members time of need. Our values and passion lie in creating an environment where...

  • Claims Management Officer

    7 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer**(**Job Number**:240000BT**)** **Description** **Claims Management Officer - Motor** - At RACQ, we’re dedicated to delivering unparalleled service to our valued members. We stand by our commitment to assist with ease, trust and empathy at our members time of need. Our values and passion lie in creating an environment where...

  • Claims Management Officer

    7 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer**(**Job Number**:240000LQ**)** **Description** **Claims Management Officer - Motor** At RACQ, we’re dedicated to delivering unparalleled service to our valued members. We stand by our commitment to assist with ease, trust and empathy at our members time of need. Our values and passion lie in creating an environment where...

  • Claims Management Officer

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer**(**Job Number**:240001PS**)** **Description** Are you passionate about animals and driven to help others? Join our Niche Pet Claims team at RACQ, where your empathy and dedication can make a real difference in the lives of pet owners. As a Claims Management Officer, you will be at the forefront of helping our members navigate...

  • Claims Management Officer

    6 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer**(**Job Number**:240000E0**)** **Description** We are seeking highly motivated, resilient, reliable, positive customer service professionals to join the Property Claims team. Customer service and a desire to help is key. Applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with...

  • Claims Management Officer

    7 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer**(**Job Number**:240000R7**)** **Description** We are seeking highly motivated, resilient, reliable, positive customer service professionals to join the Property Claims team. Customer service and a desire to help is key. Applicants who love to help others, thrive in a fast-paced environment, build meaningful relationships with...

  • Claims Management Officer

    2 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer - Property **(**Job Number**:240001KK**)** **Description** The RACQ Property team are expanding and seeking passionate individuals to elevate our talent pool! Our commitment is to ensure our members achieve the best possible outcomes, and we need dedicated team players like you to help us make that happen. Become part of a...

  • Claims Management Officer

    6 months ago

    Eight Mile Plains, Australia u&u Recruitment Partners Full time

    Who are we partnering with? u&u is partnering with a large insurance company to recruit multiple claims management officers. You will work Monday - Friday between the hours of 7am and 7pm, plus the occasional weekend (either Saturday or Sunday). You will work a total of 38 hours per week. You will be available to start immediately and able to commit to a...

  • Claims Management Officer: Empowering Customer Solutions

    4 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    About the RoleWe are seeking a skilled Claims Management Officer to join our team at RACQ. This is an exciting opportunity to work in a fast-paced environment, where no two days are ever the same.As a Claims Management Officer, you will be empowered to proactively manage claims, ensuring our members have a positive experience in their time of need. You will...

  • Claims Management Specialist

    2 months ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Claims Management Officer OverviewRACQ is expanding its Property team and seeking dedicated individuals to help elevate our talent pool.This role empowers you to manage a diverse portfolio of property claims, ensuring a seamless and positive experience for our members.Key responsibilities include empathetic claims management, claims handling, high-quality...

  • Claims Management Officer

    3 months ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer - Recoveries & Settlements**(**Job Number**:240001AW**)** **Description** **About the role**: - Multiple positions available - Manage a diverse portfolio of either motor recoveries or settlements claims in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome - Make...

  • Claims Management Officer

    1 month ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer - Recoveries & Settlements**(**Job Number**:240001L6**)** **Description** **About the role**: - Multiple positions available - Manage a diverse portfolio of either motor recoveries or settlements claims in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome - Make...

  • Claims Management Specialist

    4 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    We are seeking enthusiastic individuals to join our Motor Claims Recovery or Motor Settlements teams in permanent full-time roles. The successful candidates will manage a portfolio of claims where they will be required to identify recovery and settlement opportunities, liaise with internal and external stakeholders, manage complex liability claims, have...

  • Claims Management and Resolution Specialist

    1 month ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Compelling OpportunityRACQ Property is expanding its talent pool, seeking dedicated professionals to drive exceptional results in property claims management. Our team's mission is to ensure our members achieve the best possible outcomes, necessitating collaborative and proactive individuals.In this Claims Management and Resolution Specialist role, you will...

  • Claims Management Professional

    4 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    We are seeking skilled individuals to join our Motor Claims Recovery or Motor Settlements teams in permanent full-time roles. The successful candidates will manage a portfolio of claims, identify recovery and settlement opportunities, liaise with internal and external stakeholders, and make informed decisions.About the RoleManage a diverse portfolio of motor...

  • Claims Service Specialist

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Talentpath Full time

    At Talentpath, we're committed to helping Queenslanders during tough times. As a Claims Service Specialist, you'll play a vital role in our insurance team, assisting with recent and upcoming floods and storms.This is an excellent opportunity to join an organisation that significantly contributes to the well-being of our state. You'll be part of a ramp-up...