Implementation Associate

2 weeks ago

Eight Mile Plains, Australia Simpro Software Full time

Are you a problem solver with excellent communication skills, a mature outlook and looking for a new challenge or career change? With your dedicated effort, and Simpro’s on-boarding training program, you can help optimise the implementation process for both our customers and implementation consultants.

This is a **Brisbane-based **role. To be considered, you must be eligible to work legally in Australia on a full-time basis.

**First Things First, What We Can Offer You?**
- Delicious daily, free, chef prepared lunch on site (yes)
- Fully equipped, free gym on site
- Second-to-none onboarding and product training
- Hybrid work arrangements
- Ground-breaking parental leave entitlements
- Fun team camaraderie and events
- Opportunities for growth and development

**Who Are We?**
- Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You’ll Do**
- Provide additional training delivery to Simpro clients and engage with customers to consult and ensure additional training is strategically planned and documented based on customer needs; Utilising Salesforce through the training process to ensure communication is documented
- Carry out multi-company consultation
- Provide training and/or building BI report services to internal and external stakeholders
- Provide design and creation of client forms for document outputs and operation
- Consult and manage data import services for clients
- Provide assistance in training delivery to the implementation team for internal and external training
- Assist in the education of the professional services team to both new hires and to update processes and procedures
- Exchange routine information with team members, details including setup, implementation, customer support, priorities, timelines and issues as they arise
- Contribute, collaborate and share knowledge with internal teams for product and service improvement
- Engage in weekly, monthly and quarterly meetings to enhance efficiency in communication and training
- Ensure areas of non-conformance are escalated to management
- Continually review work practices and recommend ways in which practice, systems and/or processes can be improved.

**What You’ll Bring**
- Excellent troubleshooting, problem-solving and questioning skills
- A good understanding of cloud-based technologies and systems
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products
- Ideally, experience of working in a data driven environment
- Organisation skills, with an ability to stay focused on assigned tasks.

**Core values required of all simPRO employees**

We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Understand**:

- ** We Care**:

- ** We Have Fun**

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