Customer Service Representative

2 weeks ago

East Melbourne, Australia VISY Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Visy. As a key member of our Services team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities:

  • Oversee the onboarding of new products and ensure timely setup and updates of existing products
  • Coordinate with Sales, Production, Design, and Suppliers to resolve issues related to new product setups
  • Daily coordination with Sales, Art Houses, and Production teams to organize new and existing tooling, art, and product alterations
  • Facilitate product changes initiated by the production and design teams and tooling transfers within sites
  • Provide daily updates to the Sales and Production team on progress of tooling
  • Maintain accuracy of job card information
  • Establish meaningful relationships with internal and external customers and possess exceptional communication skills
  • Maintain an elevated level of accuracy in all activities and a strong team attitude
  • Assist the team during peak periods or when team members are away, ensuring continuous coverage and maintaining high service standards
  • Facilitate team projects and assist the customer service team as required

Requirements:

  • Great communication skills
  • High level of accuracy
  • Willingness to learn with on-the-job training
  • Experience with Microsoft Office
  • Prepared to work in a fast-paced environment

What You'll Love:

  • Sustainability: Contribute to sustainability initiatives that make a difference
  • Supportive Environment: Be part of a team that values safety, respect, and collaboration
  • Career Growth: Opportunities for further training and career advancement within the company

We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. You will be required to meet Visy's employment criteria, which will include a criminal history check.

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