Customer Service Representative
4 weeks ago
Visy is seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. As a key member of our Services team, you will be responsible for providing exceptional customer service to our internal and external customers.
Key Responsibilities:
- Oversee the New Work requirements, ensuring a smooth onboarding of new products and updating existing products with accurate information.
- Coordinate with the Sales Team, Production, Design & Suppliers to resolve any issues arising with new product setups.
- Daily coordination with Sales, Art Houses and Production teams to organize new /existing tooling, art for new and existing product alterations.
- Facilitate product changes initiated by the production and design teams & tooling transfers within sites together with the tooling department.
- Provide daily updates to the Sales & Production team on progress of tooling.
- Maintain accuracy of job card information as required.
- Establish meaningful relationships with internal and external customers and possess exceptional communication skills.
- Maintain an elevated level of accuracy in all activities and a strong team attitude.
- Assist the team during peak periods or when team members are away, ensuring continuous coverage and maintaining high service standards.
- Facilitate team projects.
- Assist customer service team based on requirements.
Requirements:
- Great communication skills.
- High level of accuracy.
- Willingness to learn with on-the-job training.
- Experience with Microsoft office.
- Prepared to work in a fast-paced environment.
What You'll Love:
- Sustainability: Contribute to sustainability initiatives that make a difference.
- Supportive Environment: Be part of a team that values safety, respect, and collaboration.
- Career Growth: Opportunities for further training and career advancement within the company.
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