Customer Service Representative
7 months ago
**Introduction**:
About the Company
The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive product to our retail and foodservice customers in premium condition.
We have an amazing opportunity for a passionate Customer Service Representative to join our close-knit team.
**Description**:
About the Role
Provide and maintain the highest level of customer service for the Calendar Cheese Company.
This role encompasses attending to customer enquiries, requests and complaints, taking/processing orders, customer administration, cross functional collaboration and general office/site duties.
This role is also accountable for growing sales and margin through promoting new product and sales opportunities. We work with key restaurants and retailers within the gourmet food sector, so a passion for food and some understanding of this industry is a must.
Reporting to the Customer Service Manager, responsibilities include:
- Answer the phones promptly, in a professional and courteous manner. Be the first point of contact for customers on the phone
- Completion of daily admin tasks in order to deliver excellent customer service
Provide knowledgeable, polite and proactive service to new and existing customers, whilst encouraging sales.
Complete assigned tasks with a high level of attention to detail and accuracy, including customer orders
Promote CCC’s entire range, including hard to handle specialty product.
Cross sell & upsell across the entire portfolio.
Adapt to customers changing demands by taking initiative, being self-motivated, and maintaining a ‘can-do’ attitude.
Attend all internal product training classes ensuring you are constantly updating your product knowledge on existing and new products
Provide product expertise where possible via the telephone or product notes
Create trustworthy relationships with your team and customers.
‘Under promise and over deliver’, always go beyond to exceed customers’ expectations.
Work closely with all members of the team to maximise sales and customer satisfaction
Abide by Calendar Cheese policies and procedures.
Skills and Experience
- Hospitality or retail professional experience is an advantage
- Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint and outlook).Organisational & time management capabilities with a focus on multitasking and reprioritising
- Excellent communication, both written and verbal
- Ability to work autonomously and meet deadlines
- Positive attitude, proactive and shows initiative and works well under pressure
- A can-do, team-focused attitude is essential for success
- Strong interpersonal skills - ability to liaise confidently with customers and suppliers - excellent customer service skills
Attention to detail - Accurate key entry skills
The Benefits
Superb company culture
Staff discounts
Supportive management
Competitive remuneration
Ongoing training and professional development
Employee Assistance Program (EAP)
Service Recognition Program
Paid Parental Leave
Study Assistance Program
-
Customer Service Representative
7 months ago
Port Melbourne, Australia Melt Executive Full timeOur client is a leading provider of equipment solutions, specialising in inspection equipment across various industries globally. The company is currently seeking a motivated individual to join their team as a Customer Support Representative for the Australia & New Zealand region. Key Responsibilities: - Log new customer service requests and manage their...
-
Customer Service Representative
7 months ago
Port Melbourne, Australia Woods & Co Recruitment Full timeMonday to Friday | Flexible Hours - $60,000 - $65,000 + Super | Port Melbourne Location - Join a Supportive & Friendly team **Woods & Co Recruitment **have partnered with an Australian owned business that specialise in providing sustainable commercial cleaning, maintenance and security services to client's assets. We are on the hunt for an experienced and...
-
Customer Service Representative
7 months ago
Port Melbourne, Australia The Laundry Box Full timeLaundry Box are Melbourne's premier Dry Cleaner and alterations specialists. We are expanding and require dedicated, well presented, customer service focused, reliable, hardworking and trustworthy Customer Service Representatives to help deliver excellent customer service from our Port Melbourne, Brighton & Elwood stores. Customer service experience...
-
Customer Service Representative
7 months ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time**Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...
-
Customer Service Representative
7 months ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time**Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...
-
Customer Service Representative
2 days ago
Port Melbourne, Australia NEXTDC Full timeCompany Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...
-
Customer Service Representative
2 weeks ago
Port Of Brisbane, Australia Silk Contract Logistics Full timeWith over 30 logistics sites Australia wide, Silk Contract Logistics (Silk) prides itself on its customer centric focus that is nimble, agile, and personalised. Having recently become a publicly listed company, Silk is currently undergoing a period of transformation and growth on our journey to become the market leader of innovative supply chain solutions...
-
Customer Service Representative
3 days ago
Port Of Brisbane, Australia Silk Contract Logistics Full timeWith over 30 logistics sites Australia wide, Silk Contract Logistics (Silk) prides itself on its customer centric focus that is nimble, agile, and personalised. Having recently become a publicly listed company, Silk is currently undergoing a period of transformation and growth on our journey to become the market leader of innovative supply chain solutions...
-
Customer Service Representative
3 days ago
Melbourne, Australia The Recruitment Company Full time**Customer Service Representative** **Essendon Fields** **$29.81 per hour package** **12 month contract - will be extended/lead to permanent role** Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service Representative to join their fast paced, fun,...
-
Customer Service Representative- Gym
5 months ago
Port Melbourne, Australia Derrimut 247 Gym Full timePosition Purpose The Retail and Customer Service Representative is a dynamic role that is responsible for customer service, gym operations, nutrition bar and administration - Previous Customer Service / Retail experience - Willing to work in a 24/7 - Passionate about Health & Fitness and hitting sales targets - Must be 18 years of age -...
-
Customer Service Representative
8 months ago
Melbourne, Australia Labourpower Recruitment Services Full time**PURPOSE OF THE JOB**: The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers. This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest...
-
Customer Service Representative
7 months ago
Melbourne, Australia LivaNova Full timeJoin us today and make a difference in people's lives! GENERAL INFORMATION Job Title: Customer Service Representative Department: Commercial - CS Reports to: Commercial Operations Manager JOB CONTEXT LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales,...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia The Recruitment Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
7 days ago
Melbourne, Australia The Services Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
7 months ago
Melbourne, Australia Eightcap Pty Ltd Full timeCustomer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...
-
Customer Service Representative
3 weeks ago
Melbourne, Australia Eagle Software Full timeWe are looking for a motivated and positive individual to join the Eagle Software team as a Customer Service Representative. The permanent position is full time with work hours Monday - Friday, 9:00am - 5:30pm. **About the company** We are a growing company established in 2014 to provide the next generation of listing management and CRM software to the...
-
Customer Service Representative
6 days ago
Melbourne, Australia Prowell Group Full time**Multiple Financial Sector Roles** Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia NEXTDC Full timeCompany Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...
-
Customer Service Representative
5 days ago
Melbourne, Australia NEXTDC Full timeCompany Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...
-
Customer Service Representative
5 days ago
Melbourne, Australia NEXTDC Full timeCompany Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...
