Relationship Manager

2 months ago

Canberra, Australia Leidos Full time
Job Description

Your New Role

We have an opportunity to support a multi-year program to the Australian Defence Force working as a Relationship Manager/Process Analyst.

The role primarily focuses on working with the customer, managing relationships and mapping out their processes. A love for working onsite, embedded with the customer is key to success in this role. There is no opportunity to work remotely.

Other aspects of the role:

  • Define and document user problems, needs and/or enhancements opportunities.
  • Capture and model current and planned business processes.
  • Conduct user liaison for ICT activities including software development.
  • Coordinate and manage engagements with relevant stakeholders, including support teams, end users, and other involved in business analyst activities.
  • Provide feedback on areas for improvement within existing business processes, and support Organisational Change Management. 
  • Contribute to, improve, and enable delivery and escalation processes.
  • Support Change Management activities and the transition of solutions into production and operational use.
  • Develop plans, procedures, work instructions, manuals and other technical documentation for use by target staff.

Qualifications

About You and What You'll Bring

We're looking for someone that knows Defence, is good with people, has operational experience within Defence, can talk the talk and work with people to extract information and accurately capture this in the form of process maps. 

 

 

  • Previous military knowledge or ADF working experience is essential
  • Requires expert knowledge of and ability to apply advanced technical principles, theories, and concepts.
  • Organisational Change Management experience and ability to bring the customer along the change management journey. 
  • Business Process Mapping Experience and Understanding
  • Strong presentation, engagement and communication skills (written and verbal)
  • Self-motivated and driven to achieve deliverables and positive outcomes
  • Proven strong collaboration skills and an ability to work proactively with technical staff, management, end users and other stakeholders to ensure that value is delivered to end users in a timely manner
  • Experience with MS Visio, Nintex, Holocentric and SharePoint are all desirable
  • Awareness of Power BI use.

Please note the successful candidate will be an Australian Citizen with an NV2 or higher Security Clearance.



Additional Information

What You'll Love

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.

You will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

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