Service Manager

3 months ago

Prahran, Australia Unified Healthcare Group Full time
Job Description

What You Will Be Doing

The Service Manager - Medical Provider Relationships Team will be responsible for developing and maintaining deep, sustainable relationships with hospitals and medical providers to assist in the fast and safe return of medical information. These goals will be achieved through a relationship-based account management strategy, as well as balancing understanding of customer needs and goals with the headwinds faced by healthcare providers. Additionally, the Service Manager will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities include, but are not limited to:

  • Developing and executing UHGs Provider Relationship strategy, assisting in delivering better outcomes for UHGs customers and their clients.
  • Build and sustain relationships with healthcare providers, medical provider clinics and hospitals.
  • Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
  • Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance (SLAs & provider cycle times/costs) metrics.
  • Represent UHG at appropriate customer and industry related events / forums.
  • Provide for a positive and engaging environment for your team of Case Officers to enable their success.
  • Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

A full position description is available upon request from HR on HRHealthBusinessSolutions@medhealth.com.au


Qualifications

What You Should Have

  • Understanding of how Primary Healthcare works in General Practices &/or similar
  • Proven ability to build relationships with healthcare providers towards optimising outcomes (GP’s, Specialists, Hospitals)
  • Proven ability to lead a high-performance team, driving performance, culture, tenure, & engagement
  • Proven ability to drive continuous improvement and innovation
  • Call centre skills and managing hybrid workforces would be desirable


Additional Information

So why work for UHG?

Our business is the market leader in its field. We are an established business looking to optimise what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve.

Our office is located amongst the cafes and shops on Chapel St in Prahran. 

We offer:

  • Flexible working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home
  • Financial incentives for meeting KPI’s
  • Employee discounts for health insurance, gyms, pools, and travel club
  • Options for novated leasing and some salary sacrificing
  • Paid parental leave
  • Purchased Leave (up to 4 weeks)
  • Employee Assistance Program

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.

** We will not be able to support international applicants for this role and previous applicants need not apply.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

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