Case Officer

7 months ago

Prahran, Australia Unified Healthcare Group Full time

Company Description

At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through the medEbridge® platform. We provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more.

**Job Description**:
The business is seeking**_ _**an enthusiastic person to join a team who is committed to doing their best work every day guided by our values **- Care, Accountability, Teamwork, Integrity and Excellence.**

An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. **We are looking to fill a **full
- time** position based in Prahan with hybrid working arrangements.**

The successful applicant will join our dedicated team, responsible for liaising with Participants, Customers and Providers to schedule health screening appointments to
ensure the timely return of medical information whilst delivering 5-star services.

Key responsibilities include, but are not limited to:

- Management of a portfolio of customers, ensuring your caseload is actioned within timeframes specified in our customer service level agreements and internal KPI’s
- Liaising directly with medical clinics, pathology providers, health professionals and participants to:

- Schedule health screening appointments
- Follow up and obtain health screening information following appointments (e.g. med exam reports, investigation outcome reports and pathology results)
- Negotiating provider fees with clinics
- Answering inbound phone calls from key stakeholders and
assisting with enquiries
- Making outbound calls to clinics and participants
- Writing accurate and detailed case notes in the medEbridge
platform

**Qualifications**:
What you’ll need:

- Excellent verbal and written communication skills
- Strong customer and service orientated focus
- Ability to negotiate, influence and manage conflicts effectively
- The ability to multitask in a fast-paced environment
- Exceptional time management and organisational skills
- Technology savvy with intermediate Microsoft Office Suite skills, namely Outlook, Word, and Excel
- Advanced understanding of health & medical information
exchange, and the interplay between healthcare practitioners,
their clients, and insurers

Additional Information
**So why work for UHG?**
- Based in the heart of Chapel Street close to all amenities.
- We offer flexible working arrangements 2 days in the office only
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program

**You are welcome here**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- ** We will not be able to support international applicants for this role._

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

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