Customer Service Advisor

Found in: Talent AU C2 - 2 weeks ago

Sydney, Australia Trip.com Full time

Job Description

Introduction

We are seeking high-performing, passionate and enthusiasticCustomer Service Advisors to join us on our journey of growth and expansioninto the European market.

You will be passionate about travel, you build rapportquickly and you have a customer-centric view of the world. These aspects willcome through in all your interactions whilst delivering the best possiblecustomer service, whether on the phone, by email or by chat.

In return we offer you a great and creative workingenvironment, a good benefits package and an intensive training programme tohelp your journey here at Trip.com reach new heights.

Our German line service hours are Monday to Friday 8am to5pm and you will work a 7.5 hour shift within these times each day. Thestandard working pattern will be 37.5 hours per week (5 days per week). Youwill work shifts on a rotation basis including public holidays.

Key Roles andResponsibilities

Serve clients in our energetic contact centre ondifferent Trip.com Hotel products and answer questions on their bookings; Solve problems for clients via Call, Chat andEmail; Handle customer problems with empathy andpatience in a goal-driven environment; Work as part of a high-performing team,supporting and helping colleagues when required; Attend regular team huddles; Keep up-to-date with latest promotions andinitiatives; Read, understand and follow the Company Policiesand Procedures; Assist in ad hoc assigned projects.

Qualifications

At least 2 year of call centre work experience; Strong communication skills, must be fluent inEnglish and German both written and spoken; Good knowledge of Microsoft Office applications,such as Word, Excel, PowerPoint and sound general computer skills; Proficient typing abilities; Sound troubleshooting and problem-solving skillswith a strong desire to achieve positive outcomes; Ability to listen and build rapport quickly; Enthusiastic yet conscientious and diligentapproach to work; Completer-finisher with a good attention todetail.

Why Trip.com Group

We offer a stage to unleash your full potential and driveglobal impact. As an international team, we embrace an open and inclusiveculture that supports and respect team members in and out of the workplace.Everyone is on a trip, whether it's a career trip or a life trip. At Trip.comGroup, you can define your own trip by setting a goal and celebrate yoursuccess by recognizing the progress you have made.

Whats more?

Extensive learning opportunities and resourcesto further your career 32 days holidays (including 8 bank holidays) Market competitive compensation package andmonthly performance bonus plan that rewards your contribution to the team An Employee referral program that rewards youfor inviting friends to come to work with us Annual travel benefit for activities bookedthrough Trip.com Enhanced family friendly policies to supportyour family whatever the circumstances Life assurance to give you peace of mind Employee well-being program: discounted gymmemberships, health cash plan, enhanced sick pay, and an Employee AssistanceProgram Trip.com embraces a flexible way of workingincluding hybrid Team building activities to encourage a sense offun and belonging We celebrate a diversity and our cultural wealthby raising awareness and hosting events on-site

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in2021, Trip.com Group is a leading global travel service provider comprising ofTrip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travelresources from industry partners and helps travellers worldwide pursue theperfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.comestablished in Japan, Korea, the UK, and the Philippines, providing 24/7customer service in 19 different languages.

We have more than 30,000 employees scattered across 30countries in Asia, Europe, the Americas, and Oceania, striving to expand ourglobal markets and aiming to be the worlds leading and most trusted family ofonline travel brands that aspire to deliver the perfect trip at the best pricefor every traveller.

Click the link to learn more about What makes Trip.com Groupa leading global travel service provider?

Click the link to learn more about This is a Trip Where BothYour Career and Life Can Flourish

Find out more job opportunities at

Have a good trip, and see you soon

  • Assistant Advisor Information Services

    4 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Advisor Information Services, Parramatta, Temporary x2** - 1x Temp role until 30 of June 2023, possible extension - 1x Temp role until 15 September 2023** **About this role** An opportunity exists for an Assistant Advisor Information Management. The role provides support to users of information and records management systems, collaboration tools...

  • Strategy Advisor

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The Department of Customer Service (DCS) is looking for a Strategy Advisor to join our team! - Ongoing, Full-Time with flexible hybrid work options. - Salary Band Clerk Grade 7/8 commencing salary: $101,947 - $112,849 + 11% superannuation. - Working within a high performing team, that values collaboration, innovation, growth and development. **Solving the...

  • Advisor

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Complaints Advisor to join our team! **Benefits** - Fantastic ongoing clerk grade 7/8 Opportunity. - Salary range: $101,947 - $112,849 + super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art offices. - Wellbeing programs and resources available. -...

  • Marketing Advisor

    19 hours ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Marketing Advisor, NSW Govt Brand & Campaigns, Ongoing Opportunity, Hybrid Working, Grade 7/8** - Manage the performance of media and communication agencies to ensure the delivery of high service standards. The Brand and Communications team works across the whole of the public sector and is responsible for the strategic direction of customer centric...

  • Supervision Advisor

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Supervision Advisor** An exciting and challenging role has become available in the Employer Supervision team, at the State Insurance Regulatory Authority (SIRA). The State Insurance Regulatory Authority (SIRA) within the Department of Customer Service, is looking for a Supervision Advisor to support the delivery of a range of priority projects that are...

  • Customer Service Advisor

    5 days ago

    Sydney, Australia Charterhouse Full time

    **Initial 3-6-month contract with potential to extend**: - **Full time role, Monday - Friday**: - **Surry Hills location - office based role**: - **Financial Services Sector/Banking experience required**: - **Must have clear communication skills and experience working in a customer Service/call centre environment**: - **$35 + Super per hour!**: -...

  • Customer Service Advisor

    3 days ago

    Sydney, Australia Charterhouse Full time

    **Initial 3-month contract!**: - **Full time role, Monday - Friday**: - **Surry Hills location - office based role**: - **Financial Services Sector/Banking experience required**: - **Must have clear communication skills and experience working in a customer Service/call centre environment**: - **$35 + Super per hour!**: - **Immediate start!**: - **This...

  • Media Advisor

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Media Advisor to join our team! **The Opportunity**: - Media Advisor, SIRA Media and External Communications team. - Fantastic ongoing opportunity to work in a dynamic Comms team, clerk grade 7/8 based in Sydney, CBD. - Genuinely flexible working arrangements. - State of the art offices. -...

  • Advisor Governance

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Advisor Governance, Ongoing, Sydney** - Fantastic opportunity multiple roles full time, ongoing role in Sydney CBD (Haymarket) with flexible work from home options - Clerk Grade 7/8, base salary $101,947 - $112,849, plus employer’s contribution to superannuation and annual leave loading - Excellent learning and career development opportunities...

  • Advisor Governance

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Advisor Governance, Temp, Sydney** - Fantastic opportunity, temporary full time role (with possibility of extension or ongoing) in Sydney CBD (Haymarket) with flexible work from home options - Clerk Grade 7/8, base salary $101,947 - $112,849, plus employer’s contribution to superannuation and annual leave loading - Excellent learning and career...

  • Governance Advisor

    4 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Governance Advisor** - Grade 7/8, from $101,947 to $112,849 plus superannuation (commensurate upon experience) - Temporary Full Time - until September 2023 **About the team** The Governance team is a cross-functional team within the Department of Customer Services’ Corporate Services division, and is responsible for designing and delivering high...

  • Assistant Policy Advisor

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Policy Advisor - Strategy & Representation** **NSW Small Business Commission** - **Grade**: Clerk Grade 5/6 - **Salary range**: $89,707 - $98,982 + superannuation and leave loading - **Duration**: Ongoing Employment Opportunity - **Applications Close**: Monday, 16 January 2023 [09.59am] - **Location**: Parramatta, 4 Parramatta Square (12 Darcy...

  • Advisor, Content

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Content Advisor, Ongoing, Flexible location with hybrid working** Reporting to the Principal Product Owner, you will work in a multi-disciplinary team to migrate and transform content from NSW Government agencies website onto nsw.gov.au. You will create, edit and deliver targeted, engaging, relevant and effective NSW Government digital communications,...

  • Advisor Recover at Work

    7 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Advisor, Recover at Work** - Temporary 12-month opportunity both full time and part-time job share opportunity available - DCS Clerk Grade 7/8 starting from $106,025 - $117,363 p.a + super, commensurate with experience plus access to salary packaging - Sydney/Parramatta/Gosford with Hybrid and Flexible working arrangements **Let’s talk about the...

  • Assistant Advisor Governance

    4 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Advisor Governance** - Ongoing, permanent full-time - Clerk Grade 5/6, $89,707 to $98,982 plus super (commensurate upon experience) **About the team** The Governance team is a cross-functional team within the Department of Customer Services’ Corporate Services division, and is responsible for designing and delivering high quality policy and...

  • Principal Advisor

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal Advisor - Strategy and Representation** **NSW Small Business Commission** - **Grade**: Clerk Grade 11/12 - **Salary range**: $134,411 - $155,445 + superannuation and leave loading - **Duration**: Ongoing Employment Opportunity - **Applications Close**: Monday, 16 January 2023 [9:59am] - **Location**: Parramatta, 4 Parramatta Square (12 Darcy...

  • Customer Service Advisor

    2 days ago

    Sydney, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - Join a supportive team in our Cabramatta branch - Permanent Part-Time position (35 hours) - Saturday availability required - Customer service role working with the local community **How will I help?** You'll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By...

  • Advisor Ministerial

    3 days ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Role**:Advisor Ministerial and Parliamentary Services (2 roles)? **Role type**:Temporary Full Time (6 months and 12 months) **Grade**:SNSW Grade 7/8 -The package includes base salary ($95,136 - $112,164), plus employer's contribution to superannuation and annual leave loading. **Location**:Sydney /Hybrid working options **About ServiceNSW** At Service...

  • Assistant Insights Advisor

    4 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Insights Advisor, 6-month temporary role** Reporting to the Manager of Customer Insights, you will support in delivering meaningful, actionable customer insights, to generate positive outcomes and make a difference to our 8 million+ customers. CSD sits in a wider division of the Department of Customer Service (DCS). DCS is a central agency -...

  • Principal Advisor

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal Advisor - Legal, Regulatory & Policy Analysis** **NSW Small Business Commission** - **Grade**: Clerk Grade 11/12 - **Salary range**: $134,411 - $155,445 + superannuation and leave loading - **Duration**: Ongoing Employment Opportunity - **Applications Close: Monday, 16 January 2023** [9:59am] - **Location**: Parramatta, 4 Parramatta Square (12...