Assistant Advisor Information Services

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Assistant Advisor Information Services, Parramatta, Temporary x2**
- 1x Temp role until 30 of June 2023, possible extension
- 1x Temp role until 15 September 2023**
**About this role**
An opportunity exists for an Assistant Advisor Information Management. The role provides support to users of information and records management systems, collaboration tools and the troubleshooting and resolving of issues for our customers. The role also provides advice regarding relevant policies, standards, and legislation to support compliant information management and recordkeeping practices across the agency.

**In this role you will**:

- Draw on your customer service and technical support experience to provide advice and guidance to meet customer needs
- Provide system support activities in accordance with approved procedures to ensure performance, data integrity, security controls to conform with agreed standards
- Educate customers to use information management systems and/or collaboration tools effectively, including developing and delivering training, user guides and other support materials to build information management capability in the organisation
- Maintain up-to-date knowledge of information and records management practices and technologies to provide support across the organisation

**To be successful in this role you will need**:

- experience in customer service and/or technical support
- ability to provide system support activities in accordance with approved procedures
- ability to engage with customers and develop and maintain strong relationships
- a strong work ethic with a can-do attitude to work to tight deadlines across multiple tasks in a fast-paced and collaborative work environment.

**About Information Management**
The Information Management team is responsible for enabling DCS employees to work effectively in a digital environment with information that is secure, accessible and well-governed.
There are three teams in Information Management: Customer Partnerships, Information Governance and IM Systems:

- Customer Partnerships provides an information and records management service desk to respond to enquiries from DCS employees about how to manage their information, as well as specialist support for both records management and collaboration using M365 tools.
- Information Governance has a policy and advisory function to assist DCS in managing records in place and complying with the State Records Act 1998 and the DCS Records Management Policy.
- IM Systems supports and administers the TRIM Content Manager and Objective information and records management systems to ensure the health, maintenance and security of information assets captured in those systems.

The Assistant Advisor Information Management role sits within Customer Partnerships and has extensive contact with the other Information Management teams, project teams and other DCS business units.

**What we need from you**

**Closing Date: Monday 17th April 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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