Advisor Recover at Work

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Advisor, Recover at Work**
- Temporary 12-month opportunity both full time and part-time job share opportunity available
- DCS Clerk Grade 7/8 starting from $106,025 - $117,363 p.a + super, commensurate with experience plus access to salary packaging
- Sydney/Parramatta/Gosford with Hybrid and Flexible working arrangements

**Let’s talk about the Opportunity**

We have an incredible opportunity for an experienced and qualified Injury Management professional to join our Safety and Wellbeing team, an important part of People and Culture here at the Department of Customer Service (DCS).

Reporting to the Senior Advisor, Recover at Work you will be responsible for providing best practice and comprehensive case management to achieve optimal recover at work outcomes, in accordance with NSW workers compensation legislation and DCS’s Recover at Work program.

You will have a focus on early intervention, stakeholder engagement, occupational rehabilitation, and recover at work plans for all types of cases. You will establish and maintain effective relationships with key stakeholders to support the implementation of strategies and achieve optimal outcomes to minimize costs and premiums, with a consistent customer-centric focus and dedication to wellbeing for our employees.

You’ll enjoy the opportunity to work cooperatively and collaboratively, with the opportunity to share influence and participate in preventative projects.

**To be successful in this role you will demonstrate**:

- Deliver supportive and compassionate injury management services, and underpinned by early and durable recovery at work outcomes
- Comprehensive understanding of NSW workers compensation legislation and SIRA guidelines
- Experience in managing a mixed case load of worker compensation claims (both physical and psychological) and non-work-related matters
- Demonstrated experience partnering with internal and external stakeholders to provide advice and guidance to ensure a supportive experience for our people
- Ability to work autonomously and in a multi-disciplinary team in a fast-paced diverse environment
- Effective communication skills with attention to detail to keep accurate and up-to-date records in accordance with legislation and compliance guidelines
- Skilled in quickly building rapport, influencing, and engaging with stakeholders along with a deep sense of ownership

**In this role you will**:
No two days will ever look the same, but to give an idea:

- Deliver recovery at work services, in accordance with NSW legislation, policies, guidelines of SIRA (State Insurance Regulation Authority) and iCare including DCS’ Recover at work program.
- Maintain a high standard of customer service with internal and external key stakeholders.
- Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes.
- Provide peer support and advice to the members of Safety and Wellbeing team, People and Culture team and to the broader stakeholders.
- Be a willing, flexible, and agile member of the Safety and Wellbeing team and provide reliable, timely and quality services to internal and external stakeholders.
- Effectively influence key stakeholders e.g., insurer, employer, employee, health professionals; business partners in achieving optimal recovery at work outcome

**Okay, so what’s next?**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
- Please note that Department of Customer Service utilises generic Role Descriptions, which promotes mobility within the NSW public sector by allowing employees to transfer between similar roles more easily. This job advertisement describes the more specific responsibilities of the role, for which we are currently recruiting._

**Closing Date: Monday, 20 November 2023 at 9:59am (AEST)**

**The DCS Difference**

DCS is a great place to work, and it’s not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- Competitive salary range $106,025 - $117,363 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
- Excellent career development and learning development

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