Community Lead

3 months ago

Melbourne, Australia the Hive Full time

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

About the Role

We are looking for an entrepreneurial, ambitious, outgoing and personable Community Lead whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Lead works closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

Duties and Responsibilities

Member Experience

  • Develop relationships with members and proactively understand their needs
  • Solve member-related issues to help foster a collaborative community
  • Identify opportunities on how the Hive can help achieve members’ goals
  • Always deliver and ensure a personalised, high-quality member experience
  • Make recommendations to the Location Manager on how to improve the overall member experience

Sales

  • Responsible for a variety of membership sales, packages, negotiations and closing of deals
  • Mentor Community Associates and junior members of staff on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
  • Attend external and internal events and be representative of your location
  • Manage pipeline and deal flow to ensure warm leads are jumped on

Finance, Administration and Operations

  • Organise member-welcoming and member move ins/outs
  • Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
  • Order pantry supplies in a timely manner
  • Work with Community Associates to ensure overall cleanliness of the space and venue
  • Work with and liaise with Design team regarding maintenance, and improvements of space based on feedback from members and keen observation
  • Conduct quality control checks and address/solve issues immediately

Content and Events

  • Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
  • Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
  • Liaise with Art Department to ensure event collateral are well produced in a timely manner
  • Ensure calendar and notice boards are always updated
  • Capture a series of images showcasing the office spaces, events and community for social media
  • Create engaging content (captions and posts) for social media platforms
  • Ensure events are consistently promoted in a timely manner

You should have:

  • Outstanding confidence and strong networking skills
  • Passion for and understanding of the Hive’s mission and values
  • Curiosity about entrepreneurial communities and startups
  • The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
  • A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

Requirements

  • University Degree holder is an advantage but not a must. Those with ‘University of Life’ should apply
  • 2+ years experience in customer service, sales, events or related industries
  • Prior experience in coworking, real estate or startup experience would be an advantage
  • Must have strong verbal and written communication skills
  • Exceptional organisational and multitasking skills
  • Ability to handle pressure and fast thinking
  • Proficient in basic computer skills
  • Fluency in English, any additional language is a plus

Benefits

  • Competitive salary reflective of your growth
  • Variety of discounts across our growing industry partners
  • A comprehensive training academy to support your growth and longevity with us
  • Education allowance to support external training
  • A fun, dynamic working environment, working with a diverse, world-class team
  • Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
  • An extra day of leave to celebrate your birthday
  • An annual dedicated day to volunteer at a charity of your choice
  • Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

  • Business Restructuring Team Lead

    22 hours ago

    Melbourne, Victoria, Australia Lead Group Full time

    About the RoleLead Group is seeking an experienced Business Restructuring Team Lead to join our team in Melbourne. This is a unique opportunity to have a significant impact on the business and make a real difference in the lives of our clients.Job DescriptionThe successful candidate will be responsible for managing complex restructuring processes, overseeing...

  • Senior Insolvency Accountant

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time

    We are currently seeking an Insolvency Accountant to join our team at Lead Group, a well-established and highly regarded business offering accountancy services to a variety of industries.The ideal candidate will have worked at an insolvency firm or a chartered accounting firm with a similar client base, or have a background in auditing or business services...

  • Communications Lead

    6 days ago

    Melbourne, Australia Labour Hire Authority Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Labour Hire Authority **Salary**: $109,730 - $132,764 Occupation: Communications, Marketing and Media Reference: VG/LHA/LHA/1824585 Reporting to the Manager Communications and Engagement, the Communications Lead coordinates and leads delivery of LHA’s communications, media, digital and...

  • Communications Lead

    2 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $106,534 - $128,897 Occupation: Communications, Marketing and Media Reference: 5422 **About these Roles** **We have 2 Fixed Term Opportunities for 12mths each** We are looking for two experienced Communications Leads to help make...

  • Community Lead

    5 months ago

    Melbourne, Australia The Commons Full time

    We're seeking a talented and passionate Community Lead to join our team and help us create a thriving and inclusive environment. As the Community Lead, you'll be responsible for cultivating strong relationships with our members, overseeing events, and driving community engagement. If you're a natural connector, a creative problem solver, and have a passion...

  • Aboriginal Community Engagement Lead

    5 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your knowledge and experience to provide support to Consumer Affairs Victoria - Ongoing, Full-Time Opportunity to work with a passionate team in the Victorian Public Service - VPS Grade 4: $105,479 - $127,621, plus superannuation. This is an Aboriginal Designated Position, classified under 'special measures' of section 12 of the Equal Opportunity...

  • Communications Lead

    6 months ago

    Melbourne, Australia Easygo Gaming Full time

    **What's in it for you?** Are you a Communications Lead with a passion for technology and entertainment? Are you passionate about shaping narratives that drive engagement? Do you thrive in fast-paced environments and possess a knack for developing and implementing strategic communications? If these questions are getting your blood going, then we may have...

  • Community Lead

    3 months ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Communications Lead

    1 month ago

    Melbourne City Centre, Australia Labour Hire Authority Full time

    The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing Act 2018...

  • Digital Communications Lead

    5 months ago

    Melbourne, Australia AMAZE Full time

    About the role - Full-time, permanent position! - Exciting new role in our Communications and Stakeholder Engagement Team - Leading autism organisation driving positive change for Autistic people and their families - Hybrid workplace with office based in Richmond / Wurundjeri ABOUT THE ROLE The Digital Communications Lead is a brand-new position at Amaze!...

  • Marketing Communications Lead

    3 weeks ago

    Melbourne, Victoria, Australia AFL - Australian Football League Full time

    This is a Communications & Campaigns Lead role with one of the leading companies in AU right now, AFL - Australian Football League, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.More About the Role at AFL - Australian Football League**ROLE RESPONSIBILITIES**Support the drive national...

  • Digital Communications Lead

    3 weeks ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Job Title: Digital Communications LeadJob Summary:We are seeking a highly skilled Digital Communications Lead to join our team at Charterhouse. As a key member of our marketing team, you will be responsible for leading the execution and evaluation of digital communications projects and activities to raise awareness and inform the community about Council...

  • Community Engagement Lead

    2 weeks ago

    Melbourne, Australia Public Sector People Full time

    Community Engagement Lead  Location: Melbourne’s South East.Contract: 2-month temporary position.Rate: $60 per hour + super.Hybrid working model.  We are seeking an accomplished Community Engagement Lead to join a local council in Melbourne’s South East for a 2-month contract. This role is a fantastic opportunity to leverage your expertise in...

  • Digital Communications Lead

    4 weeks ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Job Title: Senior Coordinator DigitalCharterhouse is seeking a highly skilled and experienced Digital Communications Lead to join our team. As a key member of our marketing team, you will be responsible for leading the execution and evaluation of digital communications projects and activities to raise awareness and inform the community about Council...

  • Digital Communications Lead

    6 months ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Administration/Secretarial, IT and Telecommunications Reference: 53920 Calling Digital Communications experts with extensive experience and a passion for excellence to come and lead Western Health's online presence...

  • Internal Communications Lead

    2 weeks ago

    Melbourne, Australia UniSuper Full time

    Take ownership of Member & Advice's communication strategy during an exciting period of transformation. As our Internal Communications Lead, you'll partner with the leadership team to tell our story, drive engagement, and shape how we connect with our people. - Help drive the strategic narrative of M&A's transformation journey - Career-defining opportunity...

  • Strategic Communications Lead

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud-based accounting software that empowers small businesses to thrive. As a key member of our Communications team, you will play a vital role in driving our external communications strategy, fostering strong connections with our customers and partners.Key Responsibilities:Drive External Communications – Lead customer and partner...

  • Clinical Lead/Senior Clinician Position at Access Health and Community

    3 weeks ago

    South Melbourne, Victoria, Australia Access Health And Community Full time

    About the RoleWe are seeking an experienced Clinical Lead/Senior Clinician to join our team at Access Health and Community. The successful candidate will provide clinical leadership and supervision to a multidisciplinary team, ensuring a holistic approach to the care of young people aged 12-25.Key ResponsibilitiesProvide clinical leadership and supervision...

  • Digital Communications Lead

    4 days ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Job OpportunityA dynamic and forward-thinking local government authority in Melbourne is seeking a seasoned Digital Communications Lead to spearhead their digital communications strategy. This exciting role presents an unparalleled opportunity to shape the organization's online presence, drive customer engagement, and foster a culture of innovation.Key...

  • Community Impact Project Officer

    2 months ago

    Melbourne, Australia Community Housing Ltd Full time

    Contribute to a world without housing poverty - Fixed Term Full Time position based in Melbourne - Great salary + super + salary packaging + other benefits **About us** Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and...