Community Lead

7 months ago

Melbourne, Australia The Commons Full time

We're seeking a talented and passionate Community Lead to join our team and help us create a thriving and inclusive environment. As the Community Lead, you'll be responsible for cultivating strong relationships with our members, overseeing events, and driving community engagement.

If you're a natural connector, a creative problem solver, and have a passion for creating exceptional member experiences, then we'd love to hear from you Let's work together to create a community that inspires, supports, and uplifts.

ABOUT YOU
- 1.5+ years’ experience in a fast-paced customer service environment
- The ability to build rapport with strong communication skills with your members, visitors and guests.
- Be ready to get hands-on with all aspects of the daily requirements to ensure we are creating a great member experience at every step of the way
- You have the flexibility to think outside the box.
- You have the ability to foresee and identify needs of the of our members.
- A passion for managing member relationships and the ability to support our members as their requirements of the business change.
- Strong time management skills and excellent attention to detail.
- You love working with people

ABOUT THE ROLE

The main duties of the role include but are not limited to the below;

COMMUNITY

Member Experience
- Greet guests from the front desk, consistently delivering excellent customer service
- Facilitate introductions and relationship building initiatives for members
- Have a thorough understanding of all members and companies
- Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM

Events
- Lead and coordinate member events in your location in alignment with the brand, including facilitating member talks, panel discussions, lunch and learns and other community events to ensure engagement.
- Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community.
- Assist with set up and pack down of events as required by The Commons events team and Community Manager
- Auditing and ordering supplies as required

OCCUPANCY

Member Retention
- Assist with reviewing service offerings and member feedback and provide suggestions for improvement
- Ensure a connected and engaged community to support retention

OPERATIONS

Daily Operations
- Adhere to direction from Community Manager and assist with daily scheduling
- Onboard and off-board all members and companies in the space
- Maintain accurate internal databases of members, companies, contractors, and suppliers
- Ensure accuracy of Member Directory
- Assist with management and reporting of IT tickets
- Send push notifications as required for events and reminders
- Set members up on printers and provide basic IT troubleshooting
- Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
- Deliver incoming mail to members in a timely manner

Facilities Management
- Ensure that the building is fully operational
- Report maintenance issues and assist with resolution
- Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
- Manage par levels of all stock and inventory and order consumables as required
- Complete regular audits of storage areas and maintain cleanliness
- Report cleanliness concerns or requests to cleaners

  • Restructuring Business Manager Lead

    4 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time

    We are looking for an experienced Restructuring Business Manager to lead our team in Melbourne.This role is perfect for someone who has a proven track record of managing complex restructuring processes and can demonstrate excellent attention to detail.You will have the opportunity to work closely with our clients to develop and deliver restructuring...

  • Communications Lead

    1 month ago

    Melbourne, Australia Labour Hire Authority Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Labour Hire Authority **Salary**: $109,730 - $132,764 Occupation: Communications, Marketing and Media Reference: VG/LHA/LHA/1824585 Reporting to the Manager Communications and Engagement, the Communications Lead coordinates and leads delivery of LHA’s communications, media, digital and...

  • Communications Lead

    3 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $106,534 - $128,897 Occupation: Communications, Marketing and Media Reference: 5422 **About these Roles** **We have 2 Fixed Term Opportunities for 12mths each** We are looking for two experienced Communications Leads to help make...

  • Lead Group Forensic Accounting Professional

    3 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time

    Forensic Senior AccountantWe are seeking a seasoned accountant to join our dynamic Forensic Accounting team in Melbourne.The ideal candidate will possess strong analytical skills and be able to demonstrate expertise in conducting forensic analysis and investigations. They will also be able to handle complex matters such as disputes, valuations, and...

  • Communications Lead

    7 months ago

    Melbourne, Australia Easygo Gaming Full time

    **What's in it for you?** Are you a Communications Lead with a passion for technology and entertainment? Are you passionate about shaping narratives that drive engagement? Do you thrive in fast-paced environments and possess a knack for developing and implementing strategic communications? If these questions are getting your blood going, then we may have...

  • Community Lead

    4 months ago

    Melbourne, Australia the Hive Full time

    The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for...

  • Community Lead

    4 months ago

    Melbourne, Australia Axsys Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Communications Lead

    2 months ago

    Melbourne City Centre, Australia Labour Hire Authority Full time

    The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing Act 2018...

  • Digital Communications Lead

    6 months ago

    Melbourne, Australia AMAZE Full time

    About the role - Full-time, permanent position! - Exciting new role in our Communications and Stakeholder Engagement Team - Leading autism organisation driving positive change for Autistic people and their families - Hybrid workplace with office based in Richmond / Wurundjeri ABOUT THE ROLE The Digital Communications Lead is a brand-new position at Amaze!...

  • Digital Communications Lead

    7 months ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Full time Organisation: Western Health **Salary**: Salary not specified Occupation: Administration/Secretarial, IT and Telecommunications Reference: 53920 Calling Digital Communications experts with extensive experience and a passion for excellence to come and lead Western Health's online presence...

  • Internal Communications Lead

    1 month ago

    Melbourne, Australia UniSuper Full time

    Take ownership of Member & Advice's communication strategy during an exciting period of transformation. As our Internal Communications Lead, you'll partner with the leadership team to tell our story, drive engagement, and shape how we connect with our people. - Help drive the strategic narrative of M&A's transformation journey - Career-defining opportunity...

  • Community Impact Project Officer

    3 months ago

    Melbourne, Australia Community Housing Ltd Full time

    Contribute to a world without housing poverty - Fixed Term Full Time position based in Melbourne - Great salary + super + salary packaging + other benefits **About us** Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and...

  • Customer Communications Lead

    6 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 68245 **Department**: AR Migration **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role ANZ’s Customer Migration Program is an exciting and...

  • Community Physiotherapist

    3 weeks ago

    Melbourne, Victoria, Australia Sunbury And Cobaw Community Health Full time

    About UsSunbury and Cobaw Community Health is a leading provider of community-based health services. Our multidisciplinary team works with individuals and groups to promote health and wellbeing.

  • Change & Communications Lead

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Initial 3 Month Contract + Potential for extensions - Melbourne CBD + Working from home options - Government Department **The Role**: This Government is seeking a Change & Communications Lead to prepare the change and adoption strategy for an ongoing integration project. **The Responsilities**: - Conducting...

  • Senior Asset Manager for Community Housing

    4 weeks ago

    Melbourne, Victoria, Australia Community Housing Ltd Full time

    About Community Housing LtdWe are a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.With over 11,000 new and existing properties across various communities, we manage a large portfolio of...

  • Strategic Communications Lead

    3 weeks ago

    Melbourne, Victoria, Australia SHK Full time

    About SHKSHK is a leading education sector organisation committed to delivering an exceptional educational experience that empowers young people with the skills, knowledge, and optimism to thrive in their lives and make a positive impact on the world.The Role: Creative Services ManagerWe are seeking a highly skilled and experienced Creative Services Manager...

  • Communications and Campaigns Lead

    6 months ago

    Melbourne, Australia Tennis Australia Full time

    Play a key role in shaping the marketing activity for Tennis Victoria - Join a passionate team and become part of a fun and inclusive culture - Flexible work practices, ensuring a positive work-life balance It’s an exciting time for tennis in Australia and we have ambitious plans to continue to grow the game from grassroots through to high performance. We...

  • Community and Training Lead

    6 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $103,085 - $116,115 + 15.4% super - Brisbane or Melbourne The Bureau's Enterprise Portfolio Management Office (EPMO) sits in the Portfolio Management Program within the Enterprise Services Group. The EPMO provides whole of enterprise coordination, strategic guidance and support across the Bureau’s project, program, and...

  • Lead Communication Therapist

    3 weeks ago

    Melbourne, Victoria, Australia HealthcareLink Full time

    About the RoleWe are seeking a highly motivated and experienced Lead Communication Therapist to join our team. As a Speech Pathologist, you will work closely with clients to provide assessment and intervention services to help them achieve optimal independence and quality of life.Key Responsibilities:Develop and implement effective communication and...