Responsible Conduct of Gambling Manager

3 months ago

Mount Pritchard, Australia Mounties Group Full time

ABOUT US 

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. 

 

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. 

 

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. 

 

THE ROLE 

We are currently searching for a driven and dedicatedResponsible Conduct of Gambling (RCG) Manager on a Full-time basis to join our close-knit team at Mounties, located in Mount Pritchard. 

 

As a RCG Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes. 

 

More specifically, some of your key duties will include: 

  • Identify signs of gambling-related harm and assist guests in making informed decisions 
  • Manage customer relationships with tact and diplomacy 
  • Manage Responsible Gaming in strategy development, implementation and continuous improvement strategies 
  • Maintain currency with established procedures and policies, making recommendations and contributing to the implementation of change, to support optimal service delivery 
  • Ensure accurate and confidential management of exclusion orders 
  • Develop systems and reporting processes to monitor Responsible Gambling risks 
  • Lead team development and engagement, including coaching and mentoring 
  • You will lead timely, targeted and risk-based inspections, including rostered weekend and late-night deployments and activities and comprehensive desktop reviews, to ensure compliance 
  • Ability to demonstrate problem solving skills and show innovative thinking 

 

 

ABOUT YOU 

The ideal candidate, would have the following skills and experiences: 

  • Previous experience in compliance, regulation, counselling, social work or psychology is preferred 
  • Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience 
  • Analytical and strategic thinking abilities 
  • Excellent communication and interpersonal skills 
  • Leadership experience with the ability to inspire and manage a team 
  • A highly organised, detail-oriented Manager with the ability to manage multiple priorities 
  • RSA, RCG and ARCG qualifications 
  • Criminal Record Check and relevant checks required for the role 

 

WHAT’S IN IT FOR YOU 

  • Discounted gym membership 
  • Uniforms provided 
  • Ongoing training and development opportunities 
  • Fun & supportive team 
  • Reward and Recognition and much more 

 

WHY MOUNTIES? 

We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice. 

 

GROUP WINNER OF: 

  • Western Sydney Business Awards – Employer of Choice 2020 
  • Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020 
  • Clubs NSW – Clubs and Community Award for Emergency Services 2023 

 

Could you be our next Responsible Conduct of Gambling Manager? If you are looking for a new challenge and would like to join a leading organisation that is passionate in everything we do, apply todayand don’t miss out on this great opportunity 

  • Responsible Conduct of Gambling Manager

    2 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    {"title": "Responsible Conduct of Gambling Manager", "content": "About the RoleMounties Group is seeking a highly skilled and dedicated Responsible Conduct of Gambling Manager to join our team. As a key member of our Safer Gambling Strategy, you will play a crucial role in identifying and addressing gambling-related harm, managing guest interactions, and...

  • Responsible Conduct of Gambling Manager

    1 week ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsMounties Group is a Profit for Purpose organisation owned by its members, dedicated to improving the lives of our members. We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.The RoleWe are seeking a driven and dedicated Responsible Conduct of Gambling...

  • Responsible Conduct of Gambling Manager

    1 week ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsMounties Group is a Profit for Purpose organisation owned by its members, dedicated to improving the lives of our members. We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.The RoleWe are seeking a driven and dedicated Responsible Conduct of Gambling...

  • Responsible Conduct of Gambling Manager

    6 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsAt Mounties Group, we're a Profit for Purpose organisation owned by our members, dedicated to improving their lives. Our values of Family, Honesty, Care, Innovation, Fun, and Loyalty guide everything we do.The RoleWe're seeking a driven and dedicated Responsible Conduct of Gambling Manager to join our team at Mounties. As a key member of our Safer...

  • Responsible Conduct of Gambling Manager

    20 hours ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsAt Mounties Group, we're a Profit for Purpose organisation owned by our members, dedicated to improving their lives. Our values of Family, Honesty, Care, Innovation, Fun, and Loyalty guide everything we do.The RoleWe're seeking a driven and dedicated Responsible Conduct of Gambling (RCG) Manager to join our team at Mounties, located in Mount...

  • Responsible Conduct of Gambling Manager

    4 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsMounties Group is a Profit for Purpose organisation owned by its members, dedicated to improving the lives of our members. We operate across various sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.The RoleWe are seeking a highly skilled and dedicated Responsible Conduct of Gambling Manager to join our...

  • Responsible Conduct of Gambling Manager

    3 months ago

    Mount Pritchard, Australia Mounties Group Full time

    Mount Pritchard NSWABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail,...

  • Responsible Conduct of Gambling Manager

    1 month ago

    Mount Pritchard, Australia Mounties Group Full time

    **ABOUT US** Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical,...

  • Responsible Conduct of Gambling Manager

    3 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our organization, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion...

  • Responsible Conduct of Gambling Manager

    2 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling Manager to join our team at Mounties Group. As a key member of our organization, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion...

  • Responsible Conduct of Gambling Manager

    3 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About the RoleWe are seeking a highly skilled and experienced Responsible Conduct of Gambling (RCG) Manager to join our team at Mounties Group. As a key member of our organization, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion...

  • Responsible Gambling Officer

    6 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    About UsMounties Group is a Mutuality that values Family, Honesty, Care, Innovation, Fun, and Loyalty. We are a member-owned organization that exists to improve the lives of our members.Our MissionWe aim to provide exceptional customer experiences while promoting responsible gambling practices. Our team is dedicated to creating a safe and enjoyable...

  • Responsible Gambling Officer

    4 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    {"title": "Responsible Gambling Officer", "description": "About the RoleMounties Group is seeking a dedicated and customer-focused Responsible Gambling Officer to join our team at our Mount Pritchard venue. As a key member of our hospitality team, you will be responsible for championing our values and service standards while providing exceptional customer...

  • Responsible Gambling Officer

    4 months ago

    Mount Pritchard, Australia Mounties Group Full time

    **ABOUT US** Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail,...

  • Responsible Gambling Officer

    4 months ago

    Mount Pritchard, Australia Mounties Group Full time

    Mount Pritchard NSWABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health &...

  • Responsible Gambling Officer

    4 months ago

    Mount Pritchard, Australia Mounties Group Full time

    ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.  Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail,...

  • Responsible Gambling Officer

    5 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    {"title": "Responsible Gambling Officer", "description": "About the RoleMounties Group is seeking a dedicated and customer-focused Responsible Gambling Officer to join our team at our Mount Pritchard venue. As a key member of our hospitality team, you will be responsible for championing our values and service standards while providing exceptional customer...

  • Responsible Gambling Officer

    6 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    {"title": "Responsible Gambling Officer", "description": "About the RoleMounties Group is seeking a dedicated and customer-focused Responsible Gambling Officer to join our team at our Mount Pritchard venue. As a key member of our hospitality team, you will be responsible for championing our values and service standards while providing exceptional customer...

  • Responsible Gambling Officer

    2 days ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    {"title": "Responsible Gambling Officer", "description": "About the RoleMounties Group is seeking a dedicated and customer-focused Responsible Gambling Officer to join our team at our Mount Pritchard venue. As a key member of our team, you will champion our values and service standards while providing exceptional customer service to our patrons.Key...

  • Responsible Gambling Officer

    2 weeks ago

    Mount Pritchard, New South Wales, Australia Mounties Group Full time

    {"title": "Responsible Gambling Officer", "description": "About UsAt Mounties Group, we value Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Mutuality, our organization is owned by its members, and we exist to improve their lives.We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality,...