Responsible Gambling Officer

1 day ago

Mount Pritchard, New South Wales, Australia Mounties Group Full time
{"title": "Responsible Gambling Officer", "description": "About the Role

Mounties Group is seeking a dedicated and customer-focused Responsible Gambling Officer to join our team at our Mount Pritchard venue. As a key member of our hospitality team, you will be responsible for championing our values and service standards while providing exceptional customer service to our patrons.

Key Responsibilities
  • Monitor and identify patrons displaying potential signs of problem gambling
  • Support and facilitate customer service with patrons who exhibit signs of problem gambling
  • Provide support to team members and conduct relevant gambling assistance conversations with patrons
  • Record and report instances of potential gambling harm
About You
  • Previous experience in the hospitality industry or customer service environment
  • Qualifications in customer service and managing difficult conversations (desirable)
  • Strong customer service acumen and communication skills
  • A willingness to build long-term relationships with customers
What We Offer
  • A supportive and inclusive team culture
  • Onsite parking available
  • Discounted memberships to our Fitness centre
", "lang_code": "en"}

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