Responsible Conduct of Gambling Manager

7 days ago

Mount Pritchard, New South Wales, Australia Mounties Group Full time
About Us

Mounties Group is a Profit for Purpose organisation owned by its members, dedicated to improving the lives of our members. We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.

The Role

We are seeking a driven and dedicated Responsible Conduct of Gambling (RCG) Manager to join our team at Mounties, located in Mount Pritchard. As a RCG Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

Key Responsibilities
  • Identify signs of gambling-related harm and assist guests in making informed decisions
  • Manage customer relationships with tact and diplomacy
  • Develop and implement Responsible Gaming strategies, ensuring compliance with established procedures and policies
  • Ensure accurate and confidential management of exclusion orders
  • Develop systems and reporting processes to monitor Responsible Gambling risks
  • Lead team development and engagement, including coaching and mentoring
  • Conduct timely, targeted, and risk-based inspections to ensure compliance
About You

The ideal candidate will have previous experience in compliance, regulation, counselling, social work, or psychology, with tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience. You will possess analytical and strategic thinking abilities, excellent communication and interpersonal skills, leadership experience, and the ability to manage multiple priorities.

What's in It for You
  • Discounted gym membership
  • Uniforms provided
  • Ongoing training and development opportunities
  • Fun and supportive team
  • Reward and recognition

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