Responsible Conduct of Gambling Manager

23 hours ago

Mount Pritchard, New South Wales, Australia Mounties Group Full time
About Us

At Mounties Group, we're a Profit for Purpose organisation owned by our members, dedicated to improving their lives. Our values of Family, Honesty, Care, Innovation, Fun, and Loyalty guide everything we do.

The Role

We're seeking a driven and dedicated Responsible Conduct of Gambling (RCG) Manager to join our team at Mounties, located in Mount Pritchard. As a key member of our Safer Gambling Strategy, you'll play a crucial role in identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

Key Responsibilities
  • Identify signs of gambling-related harm and assist guests in making informed decisions
  • Manage customer relationships with tact and diplomacy
  • Develop and implement strategies to prevent gambling harm
  • Maintain currency with established procedures and policies, making recommendations for improvement
  • Ensure accurate and confidential management of exclusion orders
  • Develop systems and reporting processes to monitor Responsible Gambling risks
  • Lead team development and engagement, including coaching and mentoring
About You

We're looking for someone with:

  • Previous experience in compliance, regulation, counselling, social work, or psychology
  • Tertiary qualifications in a relevant discipline or demonstrated equivalent professional experience
  • Strong analytical and strategic thinking abilities
  • Excellent communication and interpersonal skills
  • Leadership experience with the ability to inspire and manage a team
What's in It for You
  • Discounted gym membership
  • Uniforms provided
  • Ongoing training and development opportunities
  • Fun and supportive team

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